Home Care Weekend On-Call Coordinator

Interim HealthCare of Chesterfield, MO•Chesterfield, MO

About The Position

Interim HealthCare is seeking a dependable, organized, and compassionate Weekend On-Call Coordinator to support clients, families, and caregivers while the office is closed. The position combines phone and computer coordination with local travel to client homes as needs arise. The coordinator is on call during assigned weekends from Friday at 4:00 PM through Monday at 9:00 AM, attends a Friday team briefing in person or by Zoom, and remains reachable by phone, text, and email. Occasional additional weekends, holidays, training, or after-hours meetings may be required. Compensation includes hourly pay for active hours and a $250 weekend on-call stipend. The coordinator reviews weekend handoffs, monitors caregiver attendance and schedule changes, finds caregivers for open shifts, communicates with clients and families, and handles concerns and urgent issues according to agency procedures. Duties also include following up on new referrals, introducing caregivers in clients’ homes, providing skilled personal care when required by the backup coverage process, accurately documenting activity in AxisCare, and submitting a Sunday recap and Monday handoff. Reliable transportation and flexibility are essential.

Requirements

High school diploma or equivalent.
Strong communication, organization, problem-solving, and follow-through skills.
Ability to manage competing priorities and make sound decisions during urgent situations.
Must have the skill set to fill in shifts as needed, including the ability to provide skilled personal care.
Confidence using computers, scheduling software, email, and phone systems.
Valid driver’s license, reliable transportation, and ability to travel throughout the service area.
Professionalism, discretion, and respect for confidential client and employee information.
Ability to perform the essential duties of the position, with or without reasonable accommodation.
Availability Friday at 4:00 PM through Monday at 9:00 AM during assigned weekends, including remaining reachable by phone, text, and email.

Nice To Haves

Healthcare scheduling, home care, customer service, or administrative experience preferred.
AxisCare experience is a plus.
Flexibility to cover occasional additional weekends, holidays, training, or after-hours meetings.

Responsibilities

Review the Friday handoff and stay informed about weekend schedules, open shifts, new clients, and priority concerns.
Monitor caregiver attendance and respond to missed clock-ins, call-offs, and schedule changes.
Contact qualified caregivers to fill open shifts, confirm assignments, and update clients and families.
Answer questions and respond professionally to client, family, and caregiver concerns.
Follow agency emergency procedures and escalate urgent or unresolved issues.
Contact new referrals promptly, complete follow-up attempts, and communicate next steps to the weekday team.
Complete in-home caregiver introductions and review care plans, duties, and household expectations.
Follow the agency’s backup coverage process when staffing resources are exhausted and provide skilled personal care as needed.
Document communications, staffing efforts, schedule changes, and resolutions accurately in AxisCare.
Submit a weekend recap by Sunday at 10:00 PM and complete the Monday handoff by 9:00 AM, including overnight updates.
Attend the Friday team briefing, generally around 4:00 PM, in person or by Zoom, and remain reachable throughout assigned weekends.
Travel to client homes for caregiver introductions or approved backup coverage as needed.