Home Care Staffing Coordinator (On Call)
About The Position
PurposeCare is seeking a dependable, resourceful, and customer-focused On-Call Staffing Coordinator to support private-duty home care operations during evenings, overnight hours, weekends, and selected holidays. The role provides remote coordination to help ensure caregivers are supported, schedules are covered, and clients receive dependable home care. It involves responding to calls and service concerns, arranging coverage, monitoring visits, maintaining schedules and documentation, and communicating updates to operations team members. Specific shifts, coverage rotations, and compensation arrangements will be discussed during the interview process.
Requirements
- Strong verbal and written communication skills with a professional, customer-focused approach.
- Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and ability to make sound decisions independently.
- Experience with scheduling, call center systems, and customer service applications.
- Proficiency with Microsoft Outlook, Word, Excel, and electronic documentation systems.
- Ability to collaborate effectively with caregivers, clients, and internal operations teams.
- Reliable internet access and a quiet, professional remote workspace.
Responsibilities
- Serve as a primary point of contact for caregivers, CNAs, clients, and families during assigned on-call hours.
- Answer and manage incoming calls, respond to questions, and resolve scheduling or service-related concerns.
- Coordinate replacement coverage for caregiver call-offs, unexpected absences, and new client assignments.
- Monitor caregiver clock-ins and scheduled visits to help ensure timely and reliable client care.
- Update caregiver schedules by adding, adjusting, or canceling visits as needed.
- Document relevant client and caregiver interactions accurately in appropriate electronic systems.
- Address escalated calls professionally using sound judgment and established procedures.
- Communicate important updates and unresolved issues to appropriate operations team members.
- Maintain compliance with company policies, procedures, and confidentiality requirements.
Benefits
- Schedule flexibility
- Ongoing growth, training, and professional development
- Mentor, on-call, and referral programs
- Opportunity to apply for positions at other PurposeCare locations
- Rewarding career making a difference in lives and communities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
