Care Coordinator – Home Care & Staffing

A&C Private HomeCare • Norcross, GA

3d

About The Position

A&C Home Care is seeking an organized, dependable, and proactive Care Coordinator to support the coordination and delivery of quality in-home care services. The Care Coordinator serves as a primary point of contact for assigned clients, caregivers, families, and case managers, ensuring client needs are addressed, staffing concerns are resolved, and services are coordinated efficiently. The role requires strong administrative, communication, organizational, and problem-solving skills. Previous healthcare or home-care experience is preferred but is not required for candidates able to learn, manage multiple priorities, and follow established policies and procedures.

Requirements

• High school diploma or GED.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and ability to exercise sound judgment.
• Proficiency with Microsoft Office, email, electronic records, and other computer-based systems.
• Ability to handle confidential information professionally.
• Willingness to learn home-care regulations, company procedures, and required documentation processes.

Nice To Haves

• Additional education in business administration, healthcare administration, or a related field.
• Previous administrative, office coordination, customer service, scheduling, or case coordination experience.
• Healthcare or home-care experience.

Responsibilities

• Serve as a primary contact for assigned clients and families regarding scheduling, service concerns, and ongoing care coordination.
• Communicate regularly with clients to assess satisfaction and identify concerns requiring follow-up.
• Respond to client concerns, changes in service needs, and issues affecting service delivery.
• Accurately document client communications, incidents, changes, and follow-up actions.
• Coordinate home visits, assessments, and follow-ups as needed.
• Coordinate caregiver assignments, schedules, and coverage to support uninterrupted client services.
• Work with the Intake/Recruiting Coordinator to staff new clients as quickly as possible.
• Follow up on unstaffed clients, open shifts, caregiver availability, call-outs, and staffing challenges.
• Communicate with caregivers regarding schedules, attendance, client needs, and performance concerns.
• Help identify replacement caregivers and coordinate temporary coverage when necessary.
• Promptly escalate unresolved staffing issues and potential service interruptions to management.
• Communicate professionally with case managers, referral sources, clients, caregivers, and internal team members.
• Provide timely updates about client status, staffing progress, service concerns, and changes affecting care.
• Ensure required information is communicated to appropriate parties and documented.
• Follow up on outstanding requests, authorizations, renewals, and other client-related documentation.
• Monitor client and caregiver records for required documentation and outstanding items.
• Follow up on caregiver onboarding requirements, training, background clearance, and other applicable compliance items.
• Review onboarding documentation for completeness and accuracy before submitting or advancing records through the established process.
• Monitor visit verifications, missing documentation, and other items affecting payroll and billing.
• Follow up on REDS, unverified visits, and related discrepancies according to company procedures.
• Obtain client and caregiver signatures and other required records in accordance with applicable policies.
• Maintain accurate, confidential, and organized electronic records.
• Promptly report incidents, safety concerns, and compliance issues and follow established escalation procedures.
• Manage assigned tasks, deadlines, follow-ups, and case updates independently.
• Maintain accurate client and caregiver tracking records.
• Provide management with timely reports and updates about staffing, client concerns, compliance, and outstanding issues.
• Participate in team meetings, individual check-ins, training, and performance reviews.
• Follow company policies, procedures, applicable state requirements, and management directives.
• Follow assigned tasks through completion and communicate proactively when assistance is needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED