Care Experience Coordinator - Staffing Coordinator

Aveanna•Alameda, CA

2d•Onsite

About The Position

Aveanna Healthcare is seeking a Care Experience Coordinator (also referred to as a Staffing Coordinator) to join its team in Alameda, California. The role focuses on improving patient satisfaction and caregiver engagement by overseeing caregiver scheduling and optimization. It also manages case assignments, onboarding, payroll coordination, and ongoing communication with caregivers and families to support optimal patient outcomes. The position is primarily office-based, with occasional field responsibilities, including home visits and travel to local offices, patient homes, or recruitment events. The coordinator participates in an on-call rotation and may support after-hours operations. Duties may change as business needs require. Applications are accepted on an ongoing basis.

Requirements

High school diploma or GED.
Ability to participate in an on-call rotation schedule.
Proficiency in Microsoft Office Suite and comfort with EMR systems.
At least 2 years of experience in staffing, customer service, or operations coordination.
Outstanding communication and interpersonal skills.
Strong time-management and organizational capabilities.
Ability to multitask in a high-volume, fast-paced environment.
Creative problem-solving, strategic thinking, and analytical skills.
Ability to maintain professionalism and confidentiality.
Resilience, flexibility, and adaptability to changing priorities and environments.
Frequent sitting, typing, and computer work; occasional lifting of up to 25 pounds.
Ability to conduct occasional home visits.

Nice To Haves

Bachelor’s degree or equivalent relevant experience.
Experience in healthcare staffing or home care agency settings.
Experience with applicant tracking systems and recruiting.
Bilingual ability.

Responsibilities

Develop and maintain weekly caregiver schedules that meet patient care needs and reduce unstaffed shifts.
Coordinate schedule changes proactively with direct care team members and families.
Match clinicians with patients according to skills, experience, and care needs.
Monitor Electronic Visit Verification (EVV) data for regulatory and billing compliance.
Partner with recruiting and sourcing teams to address patient staffing needs.
Monitor and improve fill rates so authorized hours and services are consistently provided.
Collaborate with branch leadership on growth opportunities and strategies to increase staffed hours through scheduling and patient coverage planning.
Re-engage inactive caregivers and promote an employer-of-choice environment.
Partner with the location team to maintain field staff licensure and credential compliance, including re-credentialing.
Serve as the primary family contact for staffing and care experience matters.
Conduct routine client check-ins to assess satisfaction and address concerns.
Work with clinicians and location and area leadership to resolve clinical or safety issues.
Process payroll and respond to related inquiries in a timely manner.
Maintain accurate records of work hours, time-off requests, and payor utilization.
Support new patient referrals and onboarding in collaboration with clinicians.
Follow state and federal labor laws, HIPAA regulations, and company policies.
Support after-hours and on-call operations as part of a rotation schedule.
Participate in location-specific projects, audits, and improvement initiatives.
Conduct occasional home visits and travel to local offices, patient homes, or recruitment events.