Home Care Staffing Coordinator

Assisting Hands of Oswego•Yorkville, IL

21h•$20 - $25

About The Position

Assisting Hands Yorkville provides personalized, non-medical home care services to help seniors and adults maintain independence, dignity, and quality of life at home. The organization is seeking an organized, dependable, service-oriented Staffing Coordinator to match caregivers with clients and coordinate schedules. The role is a key contact for clients, caregivers, prospective clients, and healthcare professionals, and requires clear communication, attention to detail, proactive problem-solving, and the ability to manage multiple priorities in a fast-paced environment. The Staffing Coordinator coordinates caregiver staffing and client schedules to support consistent, reliable service delivery. The position also handles client and caregiver inquiries, maintains records and scheduling documentation, supports operational and payroll-related accuracy, follows agency policies and confidentiality requirements, and participates in the on-call rotation as needed.

Requirements

High school diploma or GED.
At least two years of experience in staffing, scheduling, or customer service within a healthcare setting.
Excellent telephone etiquette, verbal communication, and interpersonal skills.
Strong organizational skills and exceptional attention to detail.
Ability to manage competing priorities, meet deadlines, and adapt to changing schedules.
Strong problem-solving skills and ability to work independently and exercise sound judgment.
Proficiency with computers, email, data entry, and scheduling or administrative software.
Ability to handle sensitive client and employee information with discretion and confidentiality.
Dependable, professional, and compassionate approach to client and caregiver interactions.

Nice To Haves

Previous experience in home care, senior services, healthcare staffing, or a similar environment.
Certified Nursing Assistant (CNA) credential in good standing.

Responsibilities

Match caregivers with clients based on availability, experience, skills, personality, and client-specific needs.
Coordinate and maintain caregiver schedules to ensure all client shifts are covered.
Arrange substitute caregivers and backup coverage when conflicts, call-offs, or other staffing needs arise.
Promptly communicate schedule changes, assignments, and updates to clients and caregivers.
Monitor attendance and address scheduling concerns to support continuity of care.
Serve as a primary point of contact for clients, caregivers, case managers, and other healthcare professionals.
Respond professionally to questions, concerns, and service-related issues.
Provide information about agency services to prospective clients and assist with initial inquiries.
Address caregiver attendance and performance concerns, provide appropriate coaching, and escalate issues when necessary.
Build positive relationships with clients and caregivers to support satisfaction, retention, and dependable service.
Maintain accurate, organized, and up-to-date client records and files.
Verify service authorizations with applicable payors when required.
Collaborate with the Agency Manager to ensure accurate caregiver hours, pay rates, billing rates, and payroll information.
Document scheduling changes, client communications, and staffing issues in designated systems.
Follow agency policies, confidentiality requirements, and applicable state regulations.
Participate in the on-call rotation as needed to support client and caregiver scheduling needs.