Home Care Staffing Coordinator | Scheduling & Client Care

Always Best Care Senior Services - Dallas, TX • Dallas, TX

4d • Onsite

About The Position

Always Best Care Senior Services is seeking a motivated, organized, and experienced Home Care Staffing Coordinator for their Dallas office. This role is crucial in ensuring that clients receive compassionate and dependable in-home care by coordinating the right caregivers with the right clients at the right times. The ideal candidate will understand the realities of caregiving, possess hands-on scheduling experience, and be adept at managing the daily challenges of coordinating home care services in a busy environment. The position involves daily problem-solving, quick thinking, and strong communication skills to keep operations running smoothly, especially when unexpected challenges arise.

Requirements

• Professional caregiving experience — REQUIRED
• Previous employee scheduling or staffing coordination experience — REQUIRED
• Experience managing frequent schedule changes, staffing shortages, and time-sensitive coverage needs
• Willingness and ability to provide hands-on caregiver coverage when necessary
• Strong organizational skills and the ability to manage competing priorities
• Excellent customer service skills and a professional telephone manner
• Confidence making decisions and resolving problems independently
• Strong computer skills and the ability to learn scheduling platforms quickly
• Dependability, adaptability, and a team-oriented attitude
• Authorization to work in the United States

Nice To Haves

• Scheduling experience with a non-medical home care agency or healthcare organization
• Familiarity with WellSky, ClearCare, or comparable scheduling software
• Experience coordinating multiple caregivers and clients across different service locations
• Knowledge of caregiver responsibilities, client care needs, and home care operations

Responsibilities

• Coordinate Daily Staffing: Build, adjust, and maintain caregiver schedules considering client preferences, caregiver qualifications, availability, and travel distances.
• Resolve Coverage Challenges: Take immediate action when caregivers call off, shifts become available, or unexpected scheduling conflicts arise.
• Keep Clients Covered: Actively recruit available caregivers for open shifts and personally provide direct care when all reasonable efforts to secure replacement coverage have been exhausted.
• Communicate with Confidence: Serve as a primary point of contact for caregivers, clients, families, and office staff regarding scheduling needs.
• Manage Caregiver Availability: Track time-off requests, schedule preferences, availability changes, and staffing limitations.
• Support Efficient Scheduling: Monitor caregiver hours, identify potential overtime concerns, and make thoughtful staffing decisions.
• Maintain Accurate Records: Document scheduling adjustments, caregiver communications, call-offs, and coverage efforts in scheduling software.
• Support Office Operations: Assist with incoming calls, caregiver onboarding, administrative tasks, and other daily operational needs.
• Work as a Team: Collaborate with fellow schedulers and office leadership to address staffing needs and deliver consistent service.

Benefits

• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Consistent weekday office schedule with a rotating weekend requirement
• Collaborative and supportive office environment
• Opportunities to expand your skills and grow professionally
• The opportunity to make a meaningful impact on the lives of seniors and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed