Staffing Supervisor Coordinator – Home Care (Full-Time)

Notre Dame Health Care Center, Inc. • Worcester, MA

2d • Onsite

About The Position

The Staffing Supervisor Coordinator for Notre Dame Health Care Home Care oversees and coordinates caregiver and nursing schedules, supervises day-to-day staffing operations, and supports continuity of high-quality care. The role provides leadership oversight of staffing functions, supports caregivers and nurses, and serves as a central communication link among clients, families, clinical leadership, and operations.

The position manages recruitment coordination, onboarding support, complex scheduling, and escalation of staffing issues. It requires leadership skills, advanced knowledge of home care operations, and the ability to work in a fast-paced, regulated healthcare environment while maintaining exceptional customer satisfaction. The role also includes wellness checks with clients and CNAs.

Requirements

• High school diploma or equivalent.
• Minimum of 2–3 years of staffing, scheduling, or coordination experience in home care, healthcare, or a related setting.
• Strong leadership, organizational, and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency with scheduling software, EVV systems, and Microsoft Office.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong problem-solving, decision-making, and prioritization skills.
• Ability to supervise staff and handle escalations professionally.
• High attention to detail and accuracy.
• Ability to manage confidential information in compliance with HIPAA.
• Calm, professional demeanor under pressure.
• Team-oriented approach with a strong customer-service and quality-care mindset.

Nice To Haves

• Clinical background with understanding of patient acuity, care plans, and scope of practice.
• Experience in private duty home care or home health services.
• Knowledge of Massachusetts home care and nursing regulations.
• Bilingual skills, including English/Spanish or other languages.
• Experience with supervisory, on-call, or after-hours staffing coordination.

Responsibilities

• Oversee and coordinate caregiver and nursing schedules, including complex scheduling.
• Supervise day-to-day staffing operations and provide leadership oversight to staffing functions.
• Support caregivers and nurses and handle staffing escalations.
• Coordinate recruitment and support onboarding.
• Serve as a communication link among clients, families, clinical leadership, and operations.
• Support continuity of high-quality care delivery and customer satisfaction.
• Carry out staffing oversight and scheduling, caregiver and nurse management, client and family communication, compliance and documentation, and administrative and operational support.
• Conduct wellness checks with clients and CNAs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED