Staffing Coordinator & On Call Caregiver

LIFESPAN INC•Santa Cruz, CA

3d•$21 - $26

About The Position

This full-time, entry-level position supports the staffing department in assigning and evaluating home care staff. The role includes scheduling and administrative work, communicating with clients, families, caregivers, and the Care Manager, and covering emergency staffing needs in the field. The position also provides for the safety of clients, staff, and the public and follows agency safety and infection-control policies. Duties and responsibilities may change at any time with or without notice.

Requirements

At least one year of experience in scheduling or a related field.

Responsibilities

Participate in prescribed orientation and in-service processes to develop the knowledge and skills necessary for the role.
Provide for the safety needs of clients, staff, and the public; comply with agency safety and infection-control policies; and participate in annual related in-service programs.
Consult with the Staffing Manager to address environmental or safety problems, report unsafe areas, and modify them if feasible.
Staff new positions and relief shifts with appropriate Home Care Aides, send open-shift reports to aides seeking additional work, and arrange in-home orientation for new aides when needed.
Update Lifespan clients and Care Managers on referral and placement progress, document staffing activity in a running log, and communicate activities with staffing and on-call staff.
Communicate schedule changes to Home Care Aides and clients, cover emergency staffing needs and sick calls in the field, and maintain the weekly staffing availability list.
Plan holiday calls, notify aides of holiday cancellations or changes, and reschedule or cancel VA shifts as needed.
Confirm start-of-care schedule changes, including date, time, location, and caregiver; determine clients’ monthly calendar mailing preferences; and send calendars to clients who opt in.
Inform Care Managers of client problems and scheduling changes, and resolve client/caregiver problems in conjunction with the Home Care Team.
Enter new Home Care Services schedules and appropriate bill/pay rates in scheduling software; review open shifts daily; and enter aide unavailability, schedules, changes, and cancellations with appropriate reason codes and notes.
End client authorizations as needed.
Perform other duties as assigned or as responsibilities change.