Service Coordinator

Meijer•Marquette, MI

About The Position

The Service Coordinator ensures a high-quality customer shopping experience by leading and supporting front-end operations. The role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work to cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator supports customer satisfaction, operational efficiency, and accountability for front-end performance. The position also supports shift handoffs, monitors shrink and financial business outcomes, trains and mentors team members, and serves as a subject matter expert for market programs, company pilots, and development and training programs.

Requirements

Successfully complete the Service Coordinator training curriculum, including the Cashier, Service Desk, and Courtesy Team curricula.
Ability to operate a cash register system and all financial services equipment.
Good communication skills; friendly, customer-oriented, organized, and detail-oriented approach; and a sense of urgency.
Organizational and multitasking abilities.
Ability to perform physical activities that may include lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling, and/or climbing; weight and frequency may vary with shift, day, month or season, and staffing.

Responsibilities

Communicate effectively with peer leadership to support smooth handoffs between shifts.
Perform a department survival walk and shift-to-shift handoff when the team leader or area leader is not present.
Coordinate and drive actions involving monitoring and controlling shrink and financial business outcomes within areas of responsibility.
Proactively escalate concerns to leadership as they arise.
Champion participation in community programs.
Lead by example through behaviors and team member resource group (TMRG) engagement.
Serve as a certified trainer for team members in the role’s span of care.
Provide hands-on, on-the-job training and mentoring to team members.
Serve as a subject matter expert for market programs, company pilots, and development and training programs.
Assign department tasks to team members in partnership with the team leader and follow up to ensure completion.
Coordinate checkout flow, maintain front-end cleanliness and standards, and support customer issue resolution.