Coordinator Jobs

About The Position

Requirements

• Previous experience in customer-facing project coordination, order management, scheduling, sales support, inside sales, or similar role.
• Ability to guide customers through available options, upgrades, and add-ons in a helpful, informative way that supports confident purchasing decisions.
• Strong verbal and written communication skills, with the ability to explain project details, expectations, and changes clearly.
• Excellent attention to detail, organization, and follow-through when managing multiple active projects and deadlines.
• Comfort reviewing customer specifications, identifying missing information, and documenting details accurately.
• Ability to learn and use order-management, ERP, scheduling, or project-tracking systems.

Nice To Haves

• Experience in custom manufacturing, construction, remodeling, cabinetry, countertops, or another project-based environment is helpful but not required.

Responsibilities

• Serve as the primary point of contact for customers, providing timely, clear, and professional communication from quote through order completion.
• Keep customers informed on project status, next steps, timing, and changes while following through on commitments.
• Help customers understand their countertop options, including product choices, edge profiles, upgrades, and available add-ons such as chip minimizers, so they can make informed purchasing decisions.
• Act as the bridge between customers, sales, production, scheduling, and installation teams to ensure project details are accurate and actionable.
• Manage multiple custom projects while organizing schedules, specifications, approvals, documentation, and customer communications.
• Enter, verify, and maintain complete project information in internal systems to support accurate and timely execution.
• Review customer-supplied specifications, identify missing or conflicting details, ask clarifying questions, and coordinate corrections before work moves forward.
• Listen to customer concerns, stay composed during difficult conversations, and help resolve issues with professionalism and practical solutions.
• Anticipate risks, communicate changes promptly, and partner with internal teams to keep projects moving toward the promised outcome.