Concierge Jobs

About The Position

Requirements

• Strong customer service orientation with a client-first mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build rapport quickly
• Knowledge of local attractions, dining, and entertainment options
• High attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills with sound judgment and decision-making ability
• Ability to maintain confidentiality and professionalism at all times
• Proficiency in Microsoft Office and reservation/booking systems
• Positive attitude, adaptability, and a proactive approach to guest service
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• High school diploma or equivalent required
• Minimum of 1 year of experience in hospitality, concierge services, customer service, or a related field
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Nice To Haves

• associate or bachelor’s degree preferred
• Experience with reservation or property management systems preferred
• Familiarity with communication and booking platforms

Responsibilities

• Deliver a warm, professional welcome and provide exceptional customer service to all guests
• Respond to guest inquiries, provide information, and assist with check-ins and check-outs
• Resolve guest concerns and complaints promptly, ensuring high levels of satisfaction
• Manage reservations, ensuring accurate booking data and efficient use of reservation systems
• Maintain up-to-date records of guest bookings, availability, and special requests
• Provide personalized recommendations for dining, entertainment, and local attractions based on guest preferences
• Coordinate with internal departments (front desk, housekeeping, F&B) to ensure seamless guest experiences
• Arrange special services such as transportation, dining reservations, and appointments
• Identify VIP guests and deliver elevated, personalized service to exceed expectations
• Monitor guest safety and respond to emergencies in accordance with established procedures
• Collaborate with security and management to address safety or security concerns
• Participate in training programs, including Cornerstone, to enhance skills and service delivery

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• annual bonus