Airport Curbside Concierge Check-in Agent

SP Plus•Boise, ID

22d•Onsite

About The Position

The Airport Curbside Concierge Check-in Agent works at an airport curbside location, assisting departing airline passengers with luggage check-in and boarding passes. The role is outdoors 100% of the time and involves working in varied weather conditions in a fast-paced, high-volume guest-service environment. The agent must complete required airline compliance and security training within company deadlines and obtain applicable airport badges. Paid training is provided. The agent provides courteous, professional service while checking and securing luggage according to Transportation Security Administration standards and airline requirements. Duties include verifying flight itineraries and baggage counts, entering guest information, processing baggage fees by credit card, weighing and tagging bags, and providing boarding passes, baggage claim tickets, and receipts. Agents also answer guest questions and telephones, provide directions and flight information, maintain and stock the concierge desk, and follow safety, security, dangerous-goods, and HAZMAT procedures. Shifts start very early in the morning and continue into the afternoon; only first- and second-shift schedules are available. Weekend and holiday availability is required, and open availability is preferred. The job requires prolonged standing and substantial lifting, carrying, pushing, and pulling, as well as movement in a noisy outdoor airport environment. Employees must follow company appearance and uniform guidelines.

Requirements

Ability to work early-morning shifts; shifts are first or second shift and run from very early morning into the afternoon.
Availability to work weekends and holidays.
Ability to work outdoors in all temperatures and types of weather.
Ability to complete airline compliance training within the company-given timeframe.
Ability to obtain applicable airport badges and complete on-the-job security training.
Must be eligible to work in the United States.
Must successfully pass pre-employment criminal background screening and drug testing.
Ability to communicate clearly with guests and clients; excellent verbal and written communication skills are stated in the posting.
Ability to manage credit-card payments and perform simple addition.
Ability to lift and move up to 70 pounds; the posting also specifies regularly lifting and moving up to 75 pounds.
Ability to push luggage cages both empty (approximately 100 pounds) and full.
Ability to stand for up to eight hours at a time; the posting describes standing as 100% of the work and walking as 50%.
Ability to regularly lift, carry, reach, push, and pull up to 75 pounds; occasional bending, squatting, and kneeling; and frequent climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending.
Ability to move relatively quickly and to use hands and fingers and communicate with customers and coworkers.
Close vision, peripheral vision, and ability to adjust focus.
Follow company appearance and grooming standards, including uniform requirements and rules regarding facial hair, tattoos, and body piercings.

Nice To Haves

At least six months of experience in a face-to-face guest-service position.
One to two or more years of customer-service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.
Open availability.

Responsibilities

Greet guests promptly and warmly as they approach the curbside desk.
Check in guests’ luggage for the appropriate airline and verify flight itineraries and the number of bags.
Enter guest information for passengers who have not previously enrolled in the process.
Process baggage check-in and charge guests’ credit cards for baggage fees according to airline requirements.
Weigh bags, verify weight limits, and charge for overweight luggage as applicable.
Apply appropriate destination tags to luggage and provide boarding passes, baggage claim tickets, and receipts when applicable.
Secure luggage immediately after accepting it and completing passenger processing.
Provide guests with general information, including directions, locations, and flight information; answer telephone calls and guest questions.
Maintain a positive, friendly, and professional manner while providing high-quality service to airline passengers and clients.
Organize and stock the concierge desk and manage credit-card payments.
Follow TSA baggage-handling standards, company and airline safety and security procedures, and dangerous-goods and HAZMAT requirements.
Complete airline compliance and security training within the required timeframe and obtain applicable airport badges.
Follow company appearance guidelines and wear a clean, maintained, approved uniform.