Area Operations Manager

Community Concierge Services • Woodbridge, VA

19d

About The Position

Community Concierge Services (CCS), a founder-led company providing doorstep waste and recycling collection for apartment communities, is seeking a hands-on Area Operations Manager to oversee employees, service quality, and client relationships across an assigned district. The role involves leading a team across multiple communities and markets, supporting service operations, and handling recruiting, payroll, administration, and client communication.

The position combines evening field leadership with daytime responsibilities. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. Regular travel between properties and markets is required, and travel to neighboring areas may also be required. The manager arranges coverage for call-offs and no-shows and personally covers routes when other coverage options are exhausted. Fieldwork includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime work can be organized flexibly around completed responsibilities and operational needs, but service or staffing issues may require work beyond typical operating hours. This is a full-time commitment that cannot be performed alongside another full-time job.

Compensation is a $75,000 annual base salary, paid biweekly, plus an annual performance-based bonus opportunity of up to $5,000, paid quarterly based on performance. CCS provides a company vehicle for work-related use, with fuel and maintenance covered, and offers company-sponsored health insurance for the employee and family, as well as 401(k) matching. The hiring process includes an onsite work preview so candidates can see the service environment, understand the physical demands, and ask questions before accepting an offer.

Requirements

• Experience supervising hourly or part-time employees; relevant backgrounds may include field services, commercial cleaning, security, parking or valet services, hotels or housekeeping, restaurants, staffing or branch operations, or apartment maintenance.
• Ability to handle scheduling, attendance issues, employee coaching, and customer concerns.
• Willingness to lead by example and perform the work expected of team members.
• Ability to build relationships while holding people accountable.
• Organization across multiple locations and competing priorities.
• Ability to communicate early, solve problems calmly, and follow through.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet the travel, schedule, and physical requirements, with reasonable accommodation where applicable.
• Availability for evening and weekend work; service operates seven days a week.
• Ability to commit full-time and not perform the role alongside another full-time job.

Nice To Haves

• Previous valet trash experience.
• Experience in one or more related fields, including commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Develop backup coverage plans and anticipate staffing needs.
• Confirm nightly staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities and conduct employee and service audits, following through on needed corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access required for their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other options are exhausted.

Benefits

• Company vehicle for work-related use, with work-related fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed