Airport Curbside Concierge Check-in Agent

SP Plus•Providence, RI

21d•Onsite

About The Position

Bags, a Metropolis company, provides curbside airport services to streamline baggage handling and passenger check-in. The Airport Curbside Concierge Check-in Agent works outdoors at a busy airport curbside location, helping departing passengers check in luggage and receive boarding passes. The position requires airline compliance training within the company-provided timeframe, on-the-job security training, and eligibility to receive all applicable airport badges. The role operates in a fast-paced, high-volume guest service environment and works outdoors in all temperatures and weather conditions. Agents greet passengers, provide information and directions, verify flight itineraries and baggage counts, enter guest information, process baggage check-in and related credit card payments, weigh bags, apply destination tags, and provide boarding passes, baggage claim tickets, and receipts as applicable. Accepted luggage must be secured promptly after processing. Agents also answer calls and guest questions, maintain and stock the concierge desk, and follow airline, client, safety, security, dangerous goods, and HAZMAT procedures. Shifts begin very early in the morning and continue into the afternoon; first- and second-shift schedules are available. Weekend and holiday availability is required, and open availability is preferred. The work is physically demanding. It involves working outdoors 100% of the time, standing for up to eight hours, walking, and regularly lifting and moving luggage. Agents must also push luggage cages, communicate with guests and colleagues, and move relatively quickly. The posted pay is $12.00–$17.00 per hour, plus tips. Eligible employees may participate in the listed benefits plans.

Requirements

Ability and availability to work weekends and holidays; open availability is preferred.
Ability to work early-morning rotations; shifts are first and second shift, beginning very early and continuing into the afternoon.
Ability to work outdoors in all temperatures and types of weather.
Ability to complete airline compliance training within the company-provided timeframe.
Clear communication with guests and clients, with excellent verbal and written communication skills.
Ability to manage credit card payments and perform simple addition.
Eligibility to work in the United States.
Successful completion of pre-employment criminal background screening and drug testing.
Ability to receive all applicable airport badges and complete on-the-job security training.
Ability to lift and move up to 75 pounds regularly and push luggage cages, including full cages of approximately 100 pounds.
Ability to stand for up to eight hours, walk, and perform frequent reaching, pushing, pulling, bending, twisting, and related movements.
Ability to move in a relatively quick manner and meet company appearance and uniform guidelines.

Nice To Haves

At least 6 months of face-to-face guest service experience.
Previous 1–2 or more years of customer service experience.
Data-entry and/or computer experience.
Knowledge of the airline or travel industry.

Responsibilities

Greet guests warmly and assist them at the airport curbside check-in desk.
Verify passengers’ flight itineraries and the number of bags they are checking.
Enter guest information for passengers who have not previously enrolled in the process.
Check in luggage for the appropriate airlines and process applicable credit card payments and baggage fees.
Weigh bags, verify weight limits, and charge for overweight bags as required.
Tag luggage with the correct destination tags and promptly secure accepted luggage after processing.
Provide guests with boarding passes, luggage claim tickets, and receipts when applicable.
Give passengers general information about locations, directions, and flight information; answer telephone calls and guest questions.
Organize and stock the concierge desk and maintain a positive, friendly, and professional manner.
Follow client guest-service guidelines and applicable airline, TSA, safety, security, dangerous goods, and HAZMAT procedures.
Complete required airline compliance and on-the-job security training within the applicable timeframe.