Concierge - Limelight Ketchum

Limelight Hotels•Ketchum, ID

20d

About The Position

The Concierge acts as an ambassador for the hotel and the town, providing expert-level knowledge of the property, its amenities and offerings, and local activities. The role includes welcoming and registering guests, presenting statements, checking credit, and collecting payment. The position reports to the Guest Services Manager. The Concierge recommends and books activities suited to guests’ interests and abilities, supports guest check-in and checkout, records and communicates complaints, coordinates with other departments, and helps maintain front desk and bell-closet order and supplies. The role also includes maintaining and settling a cash bank, following department and company procedures, assisting with emergency and security procedures, and completing assigned projects or other duties as needed. This is a regular full-time position. The work is generally indoors, with extended periods standing or walking; kneeling and bending may be required. The employee must occasionally lift, push, or pull up to 50 pounds, individually or with assistance.

Requirements

High school diploma or GED.
At least 1 year of concierge or customer service experience.
Intimate knowledge of local mountain and town activities and events.
Knowledge of customer preferences and how to meet or exceed them.
Familiarity with hotel fire and safety procedures, hotel services and hours of operation, and daily functions, locations, and times relevant to guest inquiries.
Excellent verbal and written communication skills for professional interactions with guests, vendors, and staff.
Strong problem-solving and critical-thinking skills to address inquiries and resolve concerns promptly.
Active listening and interpersonal skills to personalize the guest experience.
Ability to act professionally in a fast-paced environment.
Strong attention to detail.
Ability to work effectively in a team setting and contribute positively to group dynamics.
Ability to build and maintain relationships with local businesses.
Ability to complete assigned tasks and projects and assist other departments as business volumes and staffing levels require.
Ability to stand, walk, or remain on one’s feet for extended periods; kneeling and bending may be required.
Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

Bachelor’s degree.

Responsibilities

Recommend and book activities suited to guests’ abilities, skill levels, and interests.
Check guests in and out in accordance with hotel procedures.
Record guest complaints or problems and notify appropriate staff.
Assist with ordering and maintaining supplies and keeping the front desk and bell closet orderly.
Coordinate daily needs and special requirements for hotel guests with other departments.
Maintain the cash bank and complete its daily settlement.
Comply with Concierge Department and Aspen One policies and procedures.
Assist with emergency and security procedures as directed by management.
Complete tasks and projects delegated by the manager and assist other departments as business volumes and staffing levels require.
Perform other duties as assigned.
Welcome and register guests, present statements, check credit, and collect payment.