Concierge - Limelight Mammoth - Winter

Limelight Hotels•Mammoth Lakes, CA

About The Position

The Concierge acts as an ambassador for the hotel and the town, providing expert knowledge of the property, its amenities and offerings, and the surrounding area. The role welcomes and registers guests, presents statements, checks credit, and collects payment. The position reports to the Director of Front Office. This is a seasonal, full-time position at Limelight Mammoth. The Concierge recommends and books activities suited to guests’ abilities, skill levels, and interests; supports guest check-in and checkout; communicates guest issues to appropriate staff; and coordinates with other departments to meet guests’ daily needs and special requirements. The role also helps maintain supplies and orderly front desk and bell closet areas, manages and settles a cash bank, follows departmental and company policies, assists with emergency and security procedures as directed, and performs delegated tasks and other duties as assigned. The job requires a high school diploma or GED and one year of concierge or customer service experience. A bachelor’s degree is preferred. Applicants should have local area knowledge and strong communication, listening, interpersonal, problem-solving, critical-thinking, organizational, and relationship-building skills. The role involves extended periods of standing or walking, may require kneeling and bending, and occasionally requires lifting, pushing, or pulling up to 50 pounds, individually or with assistance. Work is regularly indoors with no adverse conditions.

Requirements

High school diploma or GED.
At least one year of concierge or customer service experience.
Intimate knowledge of local mountain and town activities and events.
Knowledge of customer preferences and how to meet or exceed them.
Familiarity with hotel fire and safety procedures.
Familiarity with hotel services and hours of operation.
Knowledge of daily functions, locations, and times to assist guests with inquiries.
Excellent verbal and written communication skills for professional interaction with guests, vendors, and staff.
Strong problem-solving and critical-thinking skills to address inquiries and resolve concerns promptly.
Active listening and interpersonal skills to personalize the guest experience.
Ability to act professionally in a fast-paced environment.
Strong attention to detail.
Ability to work effectively in a team setting and contribute positively to group dynamics.
Ability to build and maintain relationships with local businesses.
Ability to stand, walk, or be on one’s feet for extended periods; kneeling and bending may be required.
Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

Bachelor’s degree.

Responsibilities

Recommend and book activities suited to guests’ abilities, skill levels, and interests.
Check guests in and out of the hotel in accordance with procedures.
Record guest complaints or problems and notify appropriate staff.
Assist with ordering and maintaining supplies and keeping the front desk and bell closet orderly.
Coordinate with other departments regarding guests’ daily needs and special requirements.
Maintain the cash bank and settle it daily.
Comply with Concierge Department and Aspen One policies and procedures.
Assist with emergency and security procedures as directed by management.
Complete tasks and projects delegated by the manager and assist other departments as business volumes and staff levels demand.
Perform other duties as assigned.