Concierge - Limelight Mammoth - Winter
About The Position
The Concierge acts as an ambassador for the hotel and the town, providing expert-level knowledge of the property, its amenities, and local offerings. The role welcomes and registers guests, presents statements, checks credit, and collects payment. The Concierge recommends and books activities suited to guests’ abilities, skill levels, and interests; supports guest check-in and check-out; coordinates guest needs with other departments; and maintains front desk supplies and orderliness. The position reports to the Director of Front Office. This is a full-time seasonal position for the Winter 2026–27 season at Limelight Mammoth.
Requirements
- High school diploma or GED.
- At least 1 year of concierge or customer service experience.
- Intimate knowledge of local mountain and town activities and events.
- Knowledge of customer preferences and how to meet or exceed them.
- Familiarity with hotel fire and safety procedures, services, hours of operation, and daily functions, locations, and times.
- Excellent verbal and written communication skills for professional interactions with guests, vendors, and staff.
- Strong problem-solving and critical-thinking skills.
- Active listening and interpersonal skills to personalize the guest experience.
- Ability to act professionally in a fast-paced environment.
- Strong attention to detail.
- Ability to work effectively in a team setting and contribute positively to group dynamics.
- Ability to build and maintain relationships with local businesses.
- Ability to stand, walk, or be on one’s feet for extended periods; kneeling and bending may be required.
- Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Recommend and book activities appropriate to guests’ abilities, skill levels, and interests.
- Check guests in and out of the hotel in accordance with procedures.
- Record guest complaints or problems and notify appropriate staff.
- Assist with ordering and maintaining supplies and keeping the front desk and bell closet orderly.
- Coordinate daily needs and special requirements for hotel guests with other departments.
- Maintain the cash bank and settle it daily.
- Comply with Concierge Department and Aspen One policies and procedures.
- Assist with emergency and security procedures as directed by management.
- Complete tasks and projects delegated by the manager and assist other departments as business volumes and staffing levels require.
- Perform other duties as assigned.
Benefits
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
