Concierge - Limelight Mammoth - Winter
About The Position
The Concierge serves as an ambassador for Limelight Mammoth and the surrounding town, providing expert knowledge of the property, its amenities, and local offerings. The position welcomes and registers guests, presents statements, checks credit, and collects payment. It also recommends and books activities suited to guests’ interests and abilities, supports front desk and bell closet organization, maintains a cash bank, and coordinates with other hotel departments to meet guests’ daily needs and special requirements. The role reports to the Director of Front Office and is classified as a full-time seasonal winter position.
Requirements
- High school diploma or GED.
- At least 1 year of concierge or customer service experience.
- Intimate knowledge of local mountain and town activities and events.
- Knowledge of customer preferences and how to meet or exceed them.
- Familiarity with hotel fire and safety procedures, services, operating hours, and daily functions, locations, and times.
- Excellent verbal and written communication skills for professional interaction with guests, vendors, and staff.
- Strong problem-solving and critical-thinking skills.
- Active listening and interpersonal skills to personalize the guest experience.
- Ability to act professionally in a fast-paced environment.
- Strong attention to detail.
- Ability to work effectively in a team setting.
- Ability to build and maintain relationships with local businesses.
- Ability to complete delegated tasks and assist other departments as business volume and staffing levels require.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Recommend and book activities suited to guests’ ability, skill level, and interests.
- Check guests in and out in accordance with hotel procedures.
- Record guest complaints or problems and notify appropriate staff.
- Assist with ordering and maintaining supplies and keep the front desk and bell closet orderly.
- Coordinate with other departments regarding guests’ daily needs and special requirements.
- Maintain the cash bank and complete its daily settlement.
- Comply with Concierge Department and Aspen One policies and procedures.
- Assist with emergency and security procedures as directed by management.
- Complete delegated tasks and projects and assist other departments as business volume and staffing levels require.
- Perform other duties as assigned.
Benefits
- Paid time off programs
- Paid leave programs
- Employee ski pass
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
