Client Concierge

Chewy•Boynton Beach, FL

20d

About The Position

Chewy Vet Care is seeking a full-time Client Concierge to join its Healthcare Practice Team. The role is part of a veterinary practice designed by veterinarians and equipped with advanced equipment and purpose-built technology. The Client Concierge helps create a customer- and team member-centric experience and supports personalized, patient-centric veterinary care. The Client Concierge handles patient intakes and front-end interactions with clients, providing empathetic service and clear communication. The role collaborates with veterinarians, veterinary technicians, veterinary assistants, and the practice manager; uses the Practice Information Management System (PIMS); follows practice procedures and standards of care; supports inventory communication; and maintains clean workspaces. Weekend work and some travel may be required.

Requirements

1–2 years of experience working in a customer-focused environment; veterinary experience preferred.
Strong ability to connect with clients and demonstrate empathy and compassion.
Excellent social, verbal and written communication, observational, and analytical skills.
Passion for helping people and pets, with empathy and an excellent customer-service focus.
Ability to thrive in a fast-paced, self-starter environment.
Ability to stand or walk for up to 80% of a shift.
Ability to frequently lift up to 50–70 pounds using an optional team lift and occasionally lift more than 70 pounds using a team lift.
Ability to stand, push, pull, carry, squat, and kneel.

Nice To Haves

Veterinary experience.

Responsibilities

Embody the Chewy Vet Care culture and collaborate with peers to deliver a positive pet-parent experience.
Provide stellar service and communication while supporting veterinarians, veterinary technicians, veterinary assistants, and the practice manager.
Handle patient intakes and front-end client-facing interactions.
Engage actively with pet parents using strong social and communication skills.
Help pet parents access medical care for their pets and promptly resolve issues.
Use the corresponding Practice Information Management System (PIMS).
Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
Act responsibly given the pharmacy holdings.
Assist the Practice Manager with communicating inventory needs.
Clean workspaces after every patient interaction.
Participate in self-development courses and required Chewy Vet Care compliance training.
Perform related duties and assignments as directed by management.
Work weekends and travel when required.