Airport Curbside Concierge Check-in Agent

SP Plus • Portland, OR

20d • Onsite

About The Position

Bags, a Metropolis company, provides curbside airline check-in services at a busy airport location. The Curbside Concierge Check-in Agent assists passengers with luggage check-in and boarding passes, delivers friendly and professional customer service, and follows applicable airline, TSA, safety, security, dangerous goods, and HAZMAT procedures. The role is performed outdoors in varying weather conditions and requires completion of airline compliance and security training, as well as obtaining applicable airport badges.

Agents greet passengers, verify flight itineraries and baggage counts, enter passenger information, process luggage and applicable credit-card payments, weigh and tag bags, and provide boarding passes, luggage claim tickets, and receipts when applicable. They secure luggage after processing, answer questions and telephones, provide directions and flight information, and organize and stock the concierge desk. This physically demanding role involves extensive standing and walking, frequent movement and lifting, and pushing luggage cages. Shifts begin early in the morning and run into the afternoon; first- and second-shift work is available. Weekend and holiday availability is required, and open availability is preferred.

Requirements

• Previous 1–2 or more years of customer-service experience is preferred; at least 6 months of face-to-face guest-service experience is preferred.
• Ability to work the early-morning rotation.
• Availability to work weekends and holidays; open availability is preferred.
• Ability to work outdoors in all temperatures and types of weather.
• Ability to communicate clearly with guests and clients and maintain a positive, friendly, professional manner.
• Ability to complete airline compliance training within the company-given timeframe.
• Must be eligible to work in the United States.
• Must successfully pass pre-employment criminal background screening and drug testing.
• Ability to lift and move up to 75 pounds regularly and push luggage cages weighing approximately 100 pounds empty and more when full.
• Ability to stand for up to eight hours at a time and move at a relatively quick pace.
• Ability to perform frequent reaching, carrying, pushing, pulling, twisting, turning, stretching, and bending; occasional bending, squatting, and kneeling are also required.
• Ability to work amid continuous vehicle noise, horns, conversations, and large groups.
• Must follow company appearance guidelines, including wearing an approved, clean and maintained uniform and meeting grooming requirements.
• Must be able to use hands and fingers, communicate with customers and coworkers, and meet the stated close-vision, peripheral-vision, and focus-adjustment requirements.

Nice To Haves

• Previous 1–2 or more years of customer-service experience.
• At least 6 months of face-to-face guest-service experience.
• Data-entry and/or computer experience.
• Knowledge of the airline or travel industry.
• Open availability.

Responsibilities

• Greet passengers promptly and warmly as they approach the curbside desk.
• Check passengers’ luggage in with the appropriate airlines and verify flight itineraries and the number of bags.
• Enter information for passengers who have not previously enrolled in the process.
• Process luggage check-in and applicable credit-card payments in accordance with airline requirements.
• Weigh bags, verify weight limits, and charge for overweight bags as required.
• Tag luggage with the correct destination tags and secure it after processing.
• Provide passengers with boarding passes, luggage claim tickets, and receipts when applicable.
• Provide general directions, location information, flight information, and answers to passenger questions; answer telephone inquiries.
• Maintain a positive, friendly, and professional manner while delivering customer service in a fast-paced, high-volume environment.
• Organize and stock the concierge desk and manage payments received from guests.
• Handle and secure luggage in accordance with TSA standards and follow safety, security, dangerous goods, and HAZMAT procedures.
• Complete airline compliance training within the company-given timeframe and maintain required training.
• Uphold client guest-service guidelines and company appearance standards.

Benefits

• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed