Receptionist (Concierge)

Priority Life Care•Deltona, FL

About The Position

The Receptionist, referred to at Priority Life Care as a Concierge, provides assistance and information to incoming guests, visitors, and staff to facilitate entry into and exit from the facility. The Concierge serves as a welcoming and informative representative of the community, communicates courteously, and follows procedures outlined by state and federal regulations. The role includes answering, screening, and forwarding telephone calls; greeting and directing or escorting visitors; performing assigned word processing; and assisting guests as needed, including potentially helping them in and out of vehicles or wheelchairs. The Concierge reports issues to the Executive Director and complies with applicable healthcare and safety standards while promoting Priority Life Care’s mission and values.

Requirements

High school diploma or equivalent preferred.
At least one year of customer service experience, or an equivalent combination of education and experience.
Valid driver’s license with no moving violations in the last four years.
Must pass a background screening.

Nice To Haves

Prior experience in long-term care, home health, or related service industries is a plus.

Responsibilities

Provide a welcoming and informative experience for residents, their families, and the public.
Answer, screen, and forward telephone calls; provide information and take messages.
Greet visitors and direct or escort them to specific destinations.
Perform word processing duties as assigned.
Assist guests in and out of vehicles or wheelchairs, as needed.
Report issues or problems to the Executive Director.
Comply with applicable state, federal, healthcare, and safety standards.
Assist families and other visitors as needed.
Promote and exemplify Priority Life Care’s mission and values.

Benefits

Competitive wages and PTO
Career advancement opportunities through the Pathway to Promotion program
Health plans, including vision and dental
SwiftMD telemedicine at low or no cost
Special pay rates on holidays
$10,000 company-paid life insurance
Family planning and support services through Maven
Voluntary short-term disability, accident coverage, and critical illness coverage
Confidential Employee Assistance Program
Retirement savings plans
Flexible Spending Accounts
Employee referral bonuses
On-demand wages via ZayZoon
Rewards based on years of service and a PLC Employee of the Year Award