Concierge / Receptionist

All American Assisted Living at Kingston • East Kingston, NH

3d • Onsite

About The Position

Join our team and make a meaningful difference in the daily lives of older adults. As the first point of contact for residents, families, visitors, vendors, and team members, you will help create a warm and welcoming experience throughout the community. This role combines customer service, front desk support, communication, and basic administrative responsibilities. This is a great opportunity for someone who enjoys helping others, staying organized, and working in a resident-focused environment.

Requirements

• Ability to communicate clearly and effectively in English, both verbally and in writing, as required to answer telephone calls, assist residents and visitors, communicate with team members, and respond appropriately during emergencies
• Excellent organization and attention to detail
• Ability to manage multiple tasks and interruptions
• Ability to handle sensitive information with discretion
• Comfortable answering phones and assisting visitors
• Basic computer skills, including experience with Microsoft Office
• Ability to work independently and as part of a team
• Genuine interest in working with older adults
• Dependable attendance and punctuality
• Ability to remain composed and helpful in a busy environment
• Ability to successfully complete required background screening

Nice To Haves

• Previous customer service, receptionist, concierge, administrative, hospitality, or healthcare experience is preferred
• Friendly, calm, and professional demeanor
• Strong verbal and written communication skills

Responsibilities

• Welcome residents, families, visitors, vendors, and team members
• Assist with visitor check-in procedures
• Answer and direct incoming telephone calls
• Respond to questions in person and by phone with professionalism
• Provide general information about the community and its services
• Notify team members when visitors or appointments arrive
• Communicate important information to the appropriate departments
• Receive, sort, and distribute mail, packages, and deliveries
• Assist with basic data entry and recordkeeping
• File, scan, copy, and organize documents
• Help manage correspondence and front desk materials
• Use Microsoft Office and other community software systems
• Maintain a clean, organized, and professional reception area
• Monitor the front entrance and follow community safety procedures
• Respect resident privacy and maintain confidentiality
• Assist residents and families with routine requests
• Support emergency communication procedures when directed
• Complete additional reception and administrative duties as assigned

Benefits

• Employee assistance program
• Employee referral program
• 401(k)
• 401(k) matching
• Paid sick time
• Supportive and team-oriented work environment
• Meaningful work serving older adults

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed