Concierge

Carriage Inn Katy•Katy, TX

20d

About The Position

Cardinal Bay is a mission-driven, not-for-profit senior living health care organization focused on helping residents grow, thrive, and contribute to community life. The Part-Time Concierge at Carriage Inn Katy creates a welcoming first impression and provides information and assistance to residents, families, prospective residents, guests, and employees. The role also helps maintain a secure environment for residents and staff throughout the building and community grounds. The night/weekend concierge is expected to be professional, friendly, focused, detail-oriented, and promptly responsive to requests. The position works Friday and Saturday from 11:00 p.m. to 7:00 a.m., with holiday shifts on rotation. A high school diploma or GED and a valid Texas Driver’s License with a good driving record are required. Prior customer service, front desk, and telephone experience are preferred.

Requirements

High school diploma or GED.
Valid Texas Driver’s License and a good driving record.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Understanding of HIPAA requirements.
Proficiency in PC skills, including Microsoft Office, Word, and some Excel.
Willingness to undergo a routine background check.

Nice To Haves

Prior customer service experience.
Front desk and telephone experience.

Responsibilities

Remain alert throughout the shift and quickly respond to emergencies or requests for assistance.
Monitor incoming public traffic, answer questions, and track incoming and outgoing residents and guests.
Receive guests and others courteously, politely, and warmly.
Maintain cleanliness and orderliness in common areas and other areas visible to the public.
Respond promptly and courteously to the needs of residents, families, prospective residents, vendors, and visitors.
Lock and unlock doors at designated times according to community protocol.
Answer telephone calls, determine their nature, and relay information or route calls as appropriate.
Operate the paging and telephone system as required.
Make hourly rounds inside and outside the community when requested to help ensure the safety of residents, staff, and visitors.
Escort residents, staff, or visitors to their vehicles and park residents’ vehicles upon request.
Assist with maintenance orders through an electronic maintenance order system.
Address equipment malfunctions, including fire and alarm equipment, and assist with repairs as appropriate.
Monitor emergency calls, doors, and fire alarms and respond according to established policies and procedures.
Respond promptly to emergency or fire alarms and perceived threats to community or individual safety.
Follow established procedures for contacting appropriate authorities and assisting residents and staff.
Set up or take down activities as requested.
Maintain a professional appearance and good personal hygiene in accordance with company policies.

Benefits

Comprehensive health, dental, and vision coverage, with Cardinal Bay contributing over 50% of the cost.
Life insurance fully paid by Cardinal Bay.
Full-time employees receive two weeks of paid vacation for the first four years, increasing to three weeks thereafter; vacation may be used, rolled over, or cashed in.
Discounts on home, auto, and pet insurance.
Perks @ Work discounts on electronics, personal travel, apparel, home needs, entertainment, fitness and nutrition, and childcare costs.
Employee Assistance Program offering confidential counseling and support.
$300 referral benefit for full-time employees.
Advancement and cross-training opportunities at all eight communities.
401(k) retirement savings plan with matching contributions.
Paid training program.