Community Liaison Jobs

About The Position

Requirements

• Master of Social Work (MSW) degree required at hire.
• Licensed Master Social Worker (LMSW) required within six months of hire.
• Valid driver’s license and driving record meeting the agency’s auto insurance guidelines, including at least one year as a licensed driver and no suspensions within the last three years.
• Flexibility in work hours and availability for evening, overnight, and weekend shifts as required, including quarterly overnight counts.
• Understanding of Housing First and other harm reduction models.
• Ability to multitask.
• Strong interpersonal skills.
• Strong written and verbal communication skills.
• Ability to work as a team player.
• Good judgment.
• Proficiency in Microsoft Outlook.
• Experience with, or ability to learn, databases such as Streetsmart, MOCapp, and CARES.
• Frequent walking and standing; ability to lift up to 30 pounds, including client belongings.

Nice To Haves

• Prior experience with homeless and/or mentally ill populations.
• Proficiency in Spanish.

Responsibilities

• Complete incident reporting and follow up as needed.
• Manage the psychiatric and Street Medicine Team schedule, add clients when referral documents are provided, and coordinate sign-in and sign-out with treatment team members on scheduled office days.
• Ensure Housing Outreach Specialists submit referrals to the Street Medicine Team and psychiatric providers, and facilitate follow-up on treatment team recommendations.
• Develop linkages with healthcare providers and resolve insurance issues, including gathering medical information, assisting with obtaining hospital records, locating providers, and assisting with insurance authorizations.
• Consult E-PACES to determine medical coverage when necessary and track Medicaid and Medicare certification to ensure recertification.
• Communicate with hospitals and emergency rooms during acute treatment or hospitalization and with Janian providers about emergencies, advocacy needs, and other urgent matters.
• Meet monthly with team leadership and Street Medicine Team providers to review and update the medically vulnerable list.
• Carry a smaller caseload of medically vulnerable clients and assist the Street Medicine Team with special projects and public health initiatives, such as vaccinations.
• Manage a client caseload and develop individualized housing and service plans to address barriers to stability.
• Guide clients through the housing process from street homelessness to transitional or permanent housing.
• Conduct comprehensive intakes and psychosocial assessments to identify needs, goals, and services.
• Advocate with housing, benefits, healthcare, and other service providers and coordinate appropriate referrals.
• Maintain accurate case records and database documentation.
• Support clients during crises and coordinate emergency or supervisory assistance as needed.
• Participate in staff meetings, case conferences, training, supervision, and program evaluation and improvement.
• Canvass for clients in the field for medical or psychiatric appointments, with providers or independently.
• Escort clients to medical appointments, labs, and diagnostic imaging centers as needed.
• Obtain a 9.58 designation and assist with assessing and completing removals for clients in the field when needed.
• Perform other duties as required.