Community Connect Liaison

Monument Health•Rapid City, SD

4d•$64,355 - $80,454

About The Position

The Community Connect Affiliate Liaison is the primary point of contact for Community Connect Affiliates and helps them successfully use technology supplied by Monument Health. The role builds strong customer relationships through effective communication, understanding affiliate goals and priorities, and helping facilitate change. In partnership with other Monument Health caregivers, including Provider and Clinical Outreach, the liaison helps develop existing and potential relationships in Monument Health’s greater catchment area.

Requirements

Bachelor’s degree in a related field.

Nice To Haves

Two or more years of healthcare IT and Epic Systems experience.
Proficiency with Microsoft Office, including Outlook, Excel, Word, Teams, and PowerPoint.

Responsibilities

Establish and maintain regular two-way communication between Monument Health IT and Affiliates.
Communicate upcoming system changes and upgrades.
Conduct regular check-ins to assess technology utilization and identify optimization opportunities.
Advocate for Affiliates so their business needs are understood.
Serve as a liaison between Affiliates and Monument Health Business/Operational groups when needed.
Serve as an escalation point for issues, questions, and concerns.
Educate and guide Affiliates on Monument Health IT processes and procedures.
Facilitate or provide project management for IT-related Affiliate projects when needed.
Assist with needs assessments for potential Community Connect partners.
Provide prospects with information about Community Connect capabilities and technical requirements.
Support Provider and Clinical Outreach teams in conversations with prospective Affiliates when technical expertise is needed.
Perform other duties as assigned.