Communications Manager Jobs

About The Position

Requirements

• Associate degree in business administration, marketing, information technology, or a closely related field; alternate education and training may substitute on a year-for-year basis.
• Two years of experience in a quota-carrying sales environment, including selling products or services to small and medium business customers; alternate experience and education may substitute on a year-for-year basis.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Valid driver's license.
• Ability to focus on customer needs, take accountability, identify business needs, communicate professionally, build relationships, learn complex systems and applications, make decisions, forecast sales, and analyze financial information.

Nice To Haves

• One year of telecommunications or information technology experience.

Responsibilities

• Meet or exceed sales goals by assessing customer needs, identifying suitable Alaska Communications solutions, and closing sales.
• Spend at least 30–35% of the work week off-site in face-to-face customer meetings and prospecting for small business customers.
• Make outbound sales calls to acquire customers, upsell products, and re-term services to retain customers.
• Work inbound sales leads for small business accounts, including new sales, upgrades, and retention.
• Review customer accounts to ensure contracts and account information are current and accurate while identifying additional sales opportunities.
• Prepare sales documentation, activity reports, and forecasts as required.
• Receive and work sales leads from the customer call center and website through to closing.
• Maintain ongoing customer relationships to support positive experiences and maximize sales opportunities.
• Develop collaborative relationships with internal stakeholders and take initiative to improve processes that enhance customer satisfaction or company profitability.
• Perform other assigned duties and projects.