Internal Communications, Sr. Program Manager

City of Hope•Irwindale, CA

3d•$48 - $78

About The Position

The Senior Manager of Internal Communications leads internal communications strategies to inform, engage, and inspire employees and foster a strong organizational culture. The role leads strategic planning, content creation, and channel management for key City of Hope system initiatives, and develops and distributes messaging to employees across the system. It partners with departments to advise on communications strategies and their execution, and builds relationships with leaders and content owners to shape communications efforts. The successful candidate is a skilled writer and communicator who can make complex ideas clear and engaging across multiple platforms. The role calls for a collaborative, proactive approach to storytelling, strong organization, and the ability to manage multiple long-term projects with distinct timelines and objectives. The incumbent must take ownership and ensure timely execution using effective systems and processes in a fast-paced, complex environment.

Requirements

Bachelor of Arts in Communications, English, Journalism, Marketing, or a related field.
At least 8 years of experience in internal communications, preferably in a healthcare setting.
Proven track record of developing and executing creative communications strategies for internal stakeholders.
Strong writing and communication skills, including the ability to simplify complex ideas into clear, engaging messages across multiple platforms.
Strong organizational skills and ability to manage multiple long-term projects with distinct timelines and objectives.
Initiative, problem-solving skills, and ability to work independently and collaboratively in a fast-paced, complex environment.

Responsibilities

Create integrated internal communications, engagement, and change-management plans supporting enterprise and local priorities, managing projects from ideation through execution.
Communicate and maintain strong, positive working relationships with internal stakeholders, including scientists, faculty, leaders, department administrators and managers, City of Hope administration, and Marketing & Communications colleagues.
Anticipate internal stakeholders’ communications needs.
Lead internal employee crisis communications for the City of Hope system, partnering with the Executive Director and incident command teams to determine, develop, and execute messaging.