Unified Communications Manager

Sentinel•Warrenville, IL

1d•$58 - $90•Hybrid

About The Position

Sentinel is seeking a Manager of Unified Communications to lead the strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies within a client’s 24/7 healthcare environment. The role oversees hybrid cloud and on-premises communications platforms, including Microsoft Teams Voice, CCaaS solutions, paging, cellular, and fax systems. It also manages specialized technical teams, vendors, and budgets while ensuring communication services are highly available, secure, and compliant. The successful candidate will drive digital transformation, automation, and AI-enabled solutions while maintaining mission-critical reliability and delivering measurable operational improvements. This is a contract-to-hire opportunity with a hybrid work schedule at either the Skokie or Warrenville, Illinois location. The role requires travel between locations and transportation of equipment using the candidate’s car.

Requirements

Bachelor’s degree or equivalent relevant experience.
At least 5 years of experience in enterprise communications, unified communications, telecommunications, or contact center technologies.
At least 2 years of leadership or management experience.
Experience managing technical teams, vendors, and enterprise technology services.
Experience supporting large, complex, multisite environments.
Experience managing enterprise voice and UC engineering teams.
Strong knowledge of Cisco or Avaya telephony, SIP, SBCs, SIP trunking, and Microsoft Teams Voice.
Hands-on leadership experience with Cisco UCCE, Genesys Cloud CX, or similar enterprise contact center platforms.
Experience migrating legacy voice or contact center environments to cloud-based UCaaS or CCaaS platforms.
Familiarity with healthcare communications, Epic integrations, HIPAA, and mission-critical clinical operations.
Experience implementing contact center automation, AI, virtual agents, and intelligent routing.
Ability to lead multidisciplinary teams in a highly available, 24x7x365 environment.
Must have a car for travel between locations and transportation of equipment.
Valid driver’s license and proof of vehicle insurance required.
Legally authorized to work in the United States without sponsorship.
Must demonstrate a “can-do” attitude and the ACE factor: Attitude, Compassion, and Enthusiasm.

Responsibilities

Lead the strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies.
Oversee hybrid cloud and on-premises communications platforms, including Microsoft Teams Voice, CCaaS solutions, paging, cellular, and fax systems.
Lead specialized technical and enterprise voice and UC engineering teams.
Manage vendors, budgets, and enterprise technology services.
Ensure communications services are highly available, secure, and compliant in a 24/7 healthcare environment.
Drive digital transformation, automation, AI-enabled solutions, and operational improvements.
Support mission-critical communications and clinical operations.
Travel between locations and transport equipment.