Unified Communications Administrator

CACI•Washington Dc, DC

About The Position

CACI is seeking a Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for customers globally. The role supports enterprise UC&C services, including video teleconferencing (VTC), Voice over IP (VoIP), instant messaging, presence, audio/video streaming, and some PBX phone support. The technician resolves customer issues across managed DCE/DTE systems and scheduled or active video teleconferences, with responsibilities aligned to skill level. The position is part of the Enterprise Communications Services 3 (ECS3) program, which supports an intelligence customer across CONUS and OCONUS locations. The program focuses on the design, transition, operation, and continual improvement of customer LAN and UC services, including technology modernization, technology refresh, and Capital Equipment Replacement Program activities. The role uses a range of UC&C platforms and tools, including Cisco Unified Communications Manager, Cisco border controllers, MCU, Cisco Meeting Server, Telepresence Management Suite, Vbrick Rev, and Integrated Management Controller. This is a 10-hour shift position working four days on and three days off. The specified shift is Sunday through Wednesday, 0600–1600. Travel of up to 10% is required.

Requirements

Active TS/SCI security clearance with polygraph.
Bachelor's degree in a related field, or equivalent experience in lieu of a degree.
At least 5 years of experience with unified communications.
IAT Level II certification.

Nice To Haves

Network+ certification.
ITIL Foundations or Agile Foundations.
CCT Collaboration (CLTECH).
CCNP Collaboration (CLFNDU).
CCNP Collaboration (CLCOR).
CCNP Collaboration (CLACCM) and/or (CLCNF).

Responsibilities

Provide technical knowledge of VoIP and PBX telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager.
Provide technical knowledge of instant messaging systems such as Cisco Jabber, Webex, or Microsoft Teams, and presence services.
Support audio/video streaming, including set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller.
Provide technical support for VTC equipment such as TMS, CODEC, MCU, and CMS.
Provide system, equipment, or specialized training and technical guidance to lower-skill employees, and support engineering projects.
Use knowledge of network topology and networked hardware and software tools.
Provide VTC services and support, including scheduling, monitoring, administrative support, and technical assistance to customers.
Use ticketing software to manage and prioritize workload and resolve break/fix issues and service requests.
Perform IOS and software upgrades.
Apply knowledge of dialing protocols, including H.323, E.164, and SIP.
Troubleshoot common UC&C issues, including endpoint, bandwidth saturation, profile, and misconfiguration issues, and perform root cause analyses.
Assist in developing training, local guides, and standard operating procedures for the UC environment.
Perform patching and ensure compliance with network security policies and procedures.
Create and report notifications according to standard operating procedures.
Assist with responsibilities and participate in special projects as assigned by management.