Unified Communications Administrator – Tier 2

The Bison Group LLC•Washington, DC

9d•$140,000 - $160,000

About The Position

The Unified Communications Administrator – Tier 2 joins a team providing unified communications and collaboration services, including video teleconferencing (VTC), Voice over IP (VoIP), instant messaging, presence, audio/video streaming, and some enterprise PBX phone support. The position provides tiered technical support to customers across managed DCE/DTE systems and scheduled or active video teleconferences. The administrator will work with Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), multipoint control units (MCUs), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC), and other tools as required. This is a 10-hour shift position, working Wednesday through Saturday from 14:00 to 00:00, with three days off. The role also supports customer VTC services, performs system maintenance and troubleshooting, contributes to training and procedures, and participates in projects as assigned.

Requirements

TS/SCI security clearance and ability to obtain a CI polygraph.
IAT II certification is mandatory.
One of the following education and experience combinations: High School/GED plus 7 years; associate degree plus 5 years; bachelor's degree plus 3 years; or master's degree plus 1 year.
Technical knowledge of VoIP/PBX systems, telecommunications standards, and Cisco Unified Communications Manager.
Technical knowledge of IM systems and presence services.
Experience with audio/video streaming, including set-top boxes, Vbrick Rev, and IMC.
Technical knowledge of VTC equipment, including TMS, CODEC, MCU, and CMS.
Knowledge of network topology and relevant networked hardware and software tools.
Understanding of H.323, E.164, and SIP dialing protocols.
Ability to troubleshoot UC&C issues and perform root cause analyses.
Ability to provide training and technical guidance.

Nice To Haves

Network+ certification.
ITIL Foundations or Agile Foundations certification.
CCT Collaboration (CLTECH).
CCNP Collaboration (CLFNDU).
CCNP Collaboration (CLCOR).
CCNP Collaboration (CLACCM) and/or (CLCNF).

Responsibilities

Provide technical knowledge of VoIP/PBX telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager.
Provide technical knowledge of instant messaging systems such as Cisco Jabber, Webex, or Microsoft Teams, and presence services.
Support audio/video streaming, including set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Provide technical support for VTC equipment such as TMS, CODEC, MCU, and CMS.
Provide system, equipment, and specialized training, technical guidance to lower skill-level employees, and project support to engineering.
Use knowledge of network topology and the networked hardware and software tools listed in the posting.
Provide VTC services and support, including scheduling, monitoring, administrative support, and technical assistance to customers.
Use ticketing software to manage and prioritize workload and resolve break/fix issues and service requests.
Perform IOS and software upgrades.
Apply understanding of dialing protocols, including H.323, E.164, and SIP.
Troubleshoot common UC&C issues, including endpoint, bandwidth saturation, profile, and misconfiguration problems, and perform root cause analyses.
Assist with developing training, local guides, and Standard Operating Procedures for the UC environment.
Perform patching and ensure compliance with network security policies and procedures.
Create and report notifications according to standard operating procedures.
Assist with assigned responsibilities and participate in special projects as tasked by management.