Unified Communications Administrator – Tier 2

The Bison Group•Washington, DC

8d•$140,000 - $160,000

About The Position

The Unified Communications Administrator – Tier 2 joins a team delivering unified communications and collaboration services, including video teleconferencing (VTC), voice over IP (VoIP), instant messaging, presence, audio/video streaming, and some enterprise PBX phone support. The role provides tiered technical support to customers across managed DCE/DTE equipment and scheduled or active video teleconferences. The administrator uses Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), multipoint control units (MCUs), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC), and other tools as required. This is a 10-hour shift position, working Wednesday through Saturday from 14:00 to 00:00, with three days off. The position requires a TS/SCI clearance and the ability to obtain a CI polygraph, as well as IAT II certification. The stated salary range is $140,000–$160,000 per year. The Bison Group offers benefit options including medical, dental, vision, life and disability insurance, and accrued PTO for vacation, sick leave, and holidays.

Requirements

TS/SCI security clearance and ability to obtain a CI polygraph.
IAT II certification (mandatory).
Minimum education and experience: High school diploma/GED plus 7 years of experience, associate degree plus 5 years, bachelor's degree plus 3 years, or master's degree plus 1 year.
Technical knowledge of VoIP/PBX telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager.
Technical knowledge of IM systems such as Cisco Jabber, Webex, or Microsoft Teams, and presence services.
Experience with audio/video streaming, including set-top boxes, Vbrick Rev, and Cisco IMC.
Technical knowledge of VTC equipment such as TMS, CODECs, MCUs, and CMS.
Knowledge of network topology and associated networked hardware and software tools.
Understanding of dialing protocols including H.323, E.164, and SIP.
Ability to troubleshoot common UC&C issues and perform root-cause analyses.
Ability to work a 10-hour shift Wednesday through Saturday, 14:00–00:00, with three days off.

Nice To Haves

Network+ certification.
ITIL Foundations or Agile Foundations certification.
CCT Collaboration (CLTECH).
CCNP Collaboration (CLFNDU).
CCNP Collaboration (CLCOR).
CCNP Collaboration (CLACCM) and/or (CLCNF).

Responsibilities

Provide technical knowledge and support for VoIP/PBX telephony systems, related software and hardware, telecommunications standards, and Cisco Unified Communications Manager.
Support instant messaging and presence systems such as Cisco Jabber, Webex, and Microsoft Teams.
Support audio/video streaming, including set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Provide technical support for VTC equipment, including TMS, CODECs, MCUs, and CMS.
Provide system, equipment, or specialized training; guide lower-skill-level employees; and support engineering projects.
Use knowledge of network topology and associated networked hardware and software tools.
Provide VTC scheduling, monitoring, administrative support, and technical assistance to customers.
Use ticketing software to manage and prioritize workload and resolve break/fix issues and service requests.
Perform IOS and software upgrades.
Troubleshoot UC&C issues, including endpoint, bandwidth saturation, profile, and configuration problems, and conduct root-cause analyses.
Assist with developing training, local guides, and standard operating procedures for the UC environment.
Perform patching and ensure compliance with network security policies and procedures.
Create and report notifications in accordance with standard operating procedures.
Assist with assigned responsibilities and participate in special projects as directed by management.