Unified Communications Administrator – Tier 2

The Bison Group•Washington, DC

8d•$140,000 - $160,000

About The Position

The Unified Communications Administrator – Tier 2 joins a team providing enterprise UC&C services, including video teleconferencing (VTC), Voice over IP (VoIP), instant messaging, presence, audio/video streaming, and some PBX phone support. The position provides tiered technical support to customers across managed DCE/DTE systems and scheduled or active video teleconferences. The administrator uses Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC), and other tools as required. This is a 10-hour shift position working four days on and three days off. The specified schedule is Sunday through Wednesday, 14:00–00:00. The role requires a TS/SCI security clearance and the ability to obtain a CI polygraph, as well as IAT II certification. Minimum education and experience may be met through one of these combinations: high school/GED and seven years of experience; an associate degree and five years; a bachelor’s degree and three years; or a master’s degree and one year. The Bison Group offers benefit options including medical, dental, vision, life, and disability insurance, plus accrued PTO including vacation, sick leave, and holidays. The stated salary range is $140,000–$160,000 per year; final compensation depends on factors including qualifications, experience, market data, and internal equity.

Requirements

TS/SCI security clearance with the ability to obtain a CI polygraph.
IAT II certification (mandatory).
One of the following education and experience combinations: high school/GED plus 7 years; associate degree plus 5 years; bachelor’s degree plus 3 years; or master’s degree plus 1 year.
Technical knowledge of VoIP/PBX telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager.
Knowledge of instant messaging and presence systems such as Cisco Jabber, Webex, or Microsoft Teams.
Experience with audio/video streaming, including set-top boxes, Vbrick Rev, and Cisco IMC.
Technical knowledge of VTC equipment such as TMS, CODEC, MCU, and CMS.
Knowledge of network topology and networked hardware and software tools.
Understanding of dialing protocols including H.323, E.164, and SIP.
Ability to work the specified 10-hour shift, Sunday through Wednesday, 14:00–00:00.

Nice To Haves

Network+ certification.
ITIL Foundations or Agile Foundations certification.
CCT Collaboration (CLTECH) certification.
CCNP Collaboration (CLFNDU) certification.
CCNP Collaboration (CLCOR) certification.
CCNP Collaboration (CLACCM) and/or (CLCNF) certification.

Responsibilities

Provide technical support and knowledge for VoIP/PBX telephony systems, related software and hardware, telecommunications standards, and Cisco Unified Communications Manager.
Support instant messaging and presence systems, including Cisco Jabber, Webex, and Microsoft Teams.
Support audio/video streaming systems, including set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Provide technical support for VTC equipment, including TMS, CODEC, MCU, and CMS.
Provide system, equipment, and specialized training; offer technical guidance to lower-skill-level employees; and support engineering projects.
Use knowledge of network topology and the listed networked hardware and software tools.
Provide VTC scheduling, monitoring, administrative support, and technical assistance to customers.
Use ticketing software to manage and prioritize workload and resolve break/fix issues and service requests.
Perform IOS and software upgrades.
Troubleshoot UC&C issues, including endpoint, bandwidth saturation, profile, and misconfiguration issues, and conduct root cause analyses.
Assist with developing UC-environment training, local guides, and Standard Operating Procedures (SOPs).
Perform patching and ensure compliance with network security policies and procedures.
Create and report notifications according to standard operating procedures.
Assist with assigned responsibilities and participate in special projects as tasked by management.