Unified Communications Administrator – Tier 2

The Bison Group LLC•Washington, DC

9d•$140,000 - $160,000

About The Position

The Unified Communications Administrator – Tier 2 joins a team providing unified communications and collaboration services across video teleconferencing (VTC), Voice over IP (VoIP), instant messaging, presence, audio/video streaming, and some enterprise PBX phone support. The role provides tiered customer support for managed DCE/DTE equipment and scheduled or active video teleconferences. The administrator will become familiar with Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC), and other required tools. This is a 10-hour shift position, working four days on and three days off. The specified shift is 14:00–00:00, Sunday through Wednesday.

Requirements

Active TS/SCI security clearance and ability to obtain a CI polygraph.
IAT II certification is mandatory.
One of the following education and experience combinations: High School/GED plus 7 years; associate degree plus 5 years; bachelor’s degree plus 3 years; or master’s degree plus 1 year.
Understanding of dialing protocols including H.323, E.164, and SIP.
Ability to work the specified 10-hour shift, Sunday through Wednesday, with three days off.

Nice To Haves

Network+ certification.
ITIL Foundations or Agile Foundations.
CCT Collaboration (CLTECH).
CCNP Collaboration (CLFNDU).
CCNP Collaboration (CLCOR).
CCNP Collaboration (CLACCM) and/or (CLCNF).

Responsibilities

Provide technical knowledge of VoIP/PBX telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager.
Provide technical knowledge of instant messaging systems such as Cisco Jabber, Webex, or Microsoft Teams, and presence services.
Support audio/video streaming, including set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Provide technical support for VTC equipment such as TMS, CODEC, MCU, and CMS.
Provide system, equipment, or specialized training and technical guidance to lower-skill employees, and support engineering projects.
Use knowledge of network topology and the listed networked hardware and software tools.
Provide VTC scheduling, monitoring, administrative support, and technical assistance to customers.
Use ticketing software to manage and prioritize workload and resolve break/fix issues and service requests.
Perform IOS and software upgrades.
Troubleshoot common UC&C issues, including endpoint, bandwidth saturation, profile, and misconfiguration problems, and perform root cause analyses.
Assist in developing training, local guides, and standard operating procedures for the UC environment.
Perform patching and ensure compliance with network security policies and procedures.
Create and report notifications in accordance with standard operating procedures.
Assist with responsibilities and participate in special projects as assigned by management.