Unified Communications Delivery Manager

Corpay • Atlanta, GA

11d • Onsite

About The Position

Corpay is hiring a Unified Communications Delivery Manager to lead the planning, coordination, and delivery of unified communications and contact center projects across its global enterprise. Projects include audio/video conferencing deployments, contact center deployments, carrier transitions, and collaboration platform consolidations for acquisitions. The role partners with engineering, operations, business stakeholders, facilities, procurement, and external service providers to deliver projects within approved scope, schedule, and budget. It calls for technical understanding, disciplined project management, proactive follow-through, and clear executive communication.

The position supports internal users and contributes to external business outcomes by helping new Payables clients reach first payment quickly. The role helps set direction and priorities while a dedicated Product Owner and Scrum Pod build against them. It is expected to work onsite at Corpay’s Peachtree Corners, Georgia office. Corpay provides an assigned workspace, company-issued equipment, and formal, hands-on training.

Requirements

• At least 6 years of relevant technical project management experience, including leading complex, cross-functional technology deployments.
• Demonstrated experience managing technical projects involving unified communications, enterprise telephony, audio/video systems, or related IT infrastructure.
• Experience coordinating cross-functional teams, vendors, and geographically distributed stakeholders.
• Strong project scheduling, dependency management, risk management, and documentation skills.
• Ability to produce accurate executive reports and communicate technical issues in business terms.
• Experience with project management, presentation, spreadsheet, and service-management tools.
• Bachelor’s degree in a related field or equivalent practical experience.

Nice To Haves

• Experience leading global unified communications projects with platforms including Microsoft Teams Phone, Teams Rooms, and NiCE.
• Familiarity with number porting, SIP services, call routing, and compliance-recording project dependencies.
• Experience supporting global deployments, office relocations, acquisition integrations, and facilities- or construction-driven timelines.
• PMP, CAPM, PRINCE2, or comparable project management certification.

Responsibilities

• Lead multiple concurrent unified communications projects from requirements gathering and initiation through implementation, acceptance, and operational handoff.
• Develop and maintain project schedules, milestones, dependencies, resource requirements, and deliverables in coordination with engineering teams.
• Establish task ownership and completion criteria, follow up on commitments, and escalate overdue actions or delivery risks.
• Facilitate project kickoffs, recurring status meetings, technical coordination sessions, and stakeholder reviews.
• Maintain project plans, action logs, risk and issue registers, decision records, and supporting documentation.
• Coordinate scope and schedule changes, communicate their impact, and secure required approvals.
• Prepare weekly executive project reports and communications covering accomplishments, upcoming milestones, schedule and budget status, risks, blockers, and required decisions.
• Translate technical updates into concise, business-focused summaries and presentation materials.
• Validate reported progress with delivery owners and ensure completion status reflects actual deliverables and unresolved dependencies.
• Communicate schedule changes, service impacts, and escalation needs promptly.
• Prepare stakeholder announcements, migration notices, deployment instructions, and project handoff communications.
• Coordinate vendor proposals, statements of work, implementation schedules, and delivery commitments.
• Partner with procurement and finance to track approvals, purchase orders, project expenditures, and change orders.
• Identify equipment lead-time, staffing, and site-readiness risks that could affect delivery.
• Coordinate change-management requirements and implementation windows with technical owners.
• Ensure support ownership, documentation, knowledge transfer, and outstanding-item tracking are established before operational handoff.
• Capture lessons learned to improve deployment processes and project runbooks.

Benefits

• Automatic enrollment into the company 401(k) plan, subject to eligibility requirements.
• Virtual fitness classes offered company-wide.
• PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level