Key Account Manager, Midwest
About The Position
The Key Account Manager, End Customer serves as Axis’s primary point of contact for assigned major end-customer accounts, typically involving multi-year, multi-region relationships exceeding $1 million. The role manages account relationships from assignment through transition and develops strategic relationships across product lines and geographic regions. It combines sales and technical expertise and requires communication and coordination with Axis teams globally, including sales, business development, marketing, and technical services. The ideal candidate resides in the Bloomington, Minnesota area. The role participates in account sales and implementation, including proposals and presentations, pilot-install site management, and integration testing. It also supports account design and technical documentation, coordinates post-sales support, and prepares regular account reporting. Up to 60% travel may be expected on occasion. The position is permanent employment.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Network Engineering, or Information Systems.
- At least 5 years of experience in sales, national or key accounts, sales engineering, or project management; experience in video and physical security markets is ideal.
- Strong account management and team-building skills, with attention to detail and strategic planning.
- Ability to build strategic, trusted relationships at all levels with end users.
- Ability to manage relationships with multiple integrators, distributors, and partners competing for the same account.
- Strong verbal, listening, written, presentation, and training skills.
- High technical ability in shootouts, proofs of concept, pilots, and pre- and post-sale troubleshooting.
- Ability to explain complex technologies and specifications clearly.
- Experienced design-documentation skills, including schematics, flow charts, metrics, field of view, and pixels on target.
- Strong knowledge of the physical security market, including products and future trends.
- Knowledge of video transport protocols and compression technologies.
- Occasional ability to lift 20–40 pounds, climb and stand on ladders or lifts for extended periods, and work at heights such as ceilings, ladders, and rooftops.
- Ability to travel; up to 60% travel is expected on occasion.
Nice To Haves
- Experience with Salesforce.
- Experience in the video and physical security markets.
- Residence in the Bloomington, Minnesota area.
Responsibilities
- Act as the point person within Axis and manage all aspects of assigned major account relationships.
- Manage accounts day to day from inception and assignment through transition.
- Strategically manage accounts to deepen the Axis relationship across product lines, geographic boundaries, and an extended time horizon.
- Participate in account sales and implementation, including presentations and proposals to decision makers, pilot-install site management, and integration testing with ecosystem partners.
- Manage relationships with end users and ecosystem partners involved in assigned accounts.
- Build an account team and coordinate resources and communications among sales, business development, marketing, and technical services.
- Write and maintain account documentation, including meeting minutes, notes, designs, Axis CRM records, and tracking tools.
- Contribute to account design, including site surveys, camera recommendations and placement, field of view, pixels on target, site drawings, system design, third-party recommendations, and integrations.
- Maintain accurate documentation of product configurations and specifications relevant to accounts.
- Prepare weekly, bi-weekly, or monthly reporting as required.
- Coordinate post-sales support and technical assistance.
- Perform other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
