Key Account Manager (Midwest US)
About The Position
IPL Schoeller is seeking a results-driven Key Account Manager to manage and grow strategic Consumer Packaging accounts across the Food and Household industries. The role is responsible for driving profitable growth, strengthening customer relationships, executing account strategies, and delivering a best-in-class customer experience. The ideal candidate has experience managing large national accounts and distributors, strong commercial acumen, and the ability to work cross-functionally in a fast-paced manufacturing environment. The position serves as the primary commercial contact for assigned accounts and works with customer stakeholders and internal teams to support account growth, performance, and customer satisfaction. It includes developing strategic account plans, identifying new business opportunities, managing forecasts and pipelines, supporting pricing activities, coordinating product launches and packaging updates, and using CRM and ERP systems to analyze performance and report results. Travel of up to 50% is required.
Requirements
- At least 5 years of account management, sales, or commercial experience supporting Food and Household industry customers.
- Strong analytical and financial acumen, including experience with pricing and margin analysis.
- Ability to build relationships, influence stakeholders, and drive growth across complex customer organizations.
- Excellent communication, presentation, and negotiation skills.
- Experience using CRM and ERP systems.
- Ability to travel up to 50%.
Nice To Haves
- Bachelor's degree in Business, Marketing, Supply Chain, or a related field is preferred.
- Direct experience supporting one or more of Kraft Foods, Walmart, General Mills, Reser's Foods, Aldi, Costco, Church & Dwight, or similar national Food and Household accounts is preferred.
- IFS experience is a plus.
Responsibilities
- Serve as the primary commercial contact for assigned accounts.
- Develop and maintain relationships with customer stakeholders across sourcing, replenishment, supply chain, and operations.
- Lead business reviews, pricing discussions, negotiations, and customer presentations.
- Monitor customer scorecards, OTIF performance, and compliance metrics, and drive continuous improvement initiatives.
- Develop and execute strategic account plans aligned with company growth objectives.
- Identify new business opportunities through assortment optimization, product expansion, and targeted growth initiatives.
- Manage forecasts, sales pipelines, and demand trends in collaboration with internal teams.
- Support pricing strategy through quote preparation, margin analysis, and implementation of approved pricing actions.
- Partner with Operations, Engineering, Supply Chain, Finance, and Customer Service to deliver customer outcomes.
- Coordinate new product launches, engineering changes, and packaging updates.
- Support forecasting, budgeting, and executive reporting activities.
- Use ERP and CRM systems to manage opportunities, analyze business performance, and support reporting.
- Track customer KPIs, market trends, and competitive activity to inform strategic recommendations.
- Lead issue resolution and continuous improvement efforts to enhance customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
