Coach Jobs

About The Position

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Ensure shift coverage
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• 401(k) retirement match
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Fund