1-800 Water Damage TPA Business Coach

BELFOR Holdings•Ann Arbor, MI

About The Position

The Third-Party Administrator (TPA) Business Coach for BELFOR Franchise Group supports 1-800 Water Damage and Blue Kangaroo Packoutz franchise owners with third-party administrator claims and helps ensure compliance. The position trains new franchise owners on TPA systems used for program work and provides ongoing support to franchises participating in these programs.

Requirements

High school diploma or equivalent.
Experience with MS Word, Excel, and Google.
Previous TPA experience.
Experience with Xactimate.
Strong organizational skills.
Ability to train others on internal systems and processes.
Ability to problem-solve effectively.
Ability to occasionally work nights and weekends as needed.
Ability to travel up to 30%.

Responsibilities

Onboard TPA program work for new franchise owners.
Train franchise owners on systems for program work and ensure they have access to necessary applications.
Assist franchisees with applying for program work.
Assign TPA prerequisites.
Work directly with program recruiters to ensure franchises meet requirements and timelines.
Maintain current records of franchise status and the programs with which each franchise works.
Work with Regional Business Coaches to support their locations on program work.
Provide estimate reviews for franchise owners.
Assist with claims issue resolution.
Present information about TPA program work to new and prospective franchise owners.