1-800 Water Damage TPA Business Coach

BELFOR Franchise Group•Pittsfield Charter Township, MI

About The Position

The Third-Party Administrator (TPA) Business Coach for BELFOR Franchise Group supports 1-800 Water Damage and Blue Kangaroo Packoutz franchise owners with TPA claims to ensure compliance. The role also trains new franchise owners on the systems used for program work. The position onboards TPA program work for new franchise owners, trains franchisees on program-work systems and helps ensure they have access to necessary applications. It assists franchisees with applying for program work, assigning TPA prerequisites, and coordinating with program recruiters to help franchises meet requirements and timelines. The role also tracks franchise participation and compliance across TPA programs, works with Regional Business Coaches to support locations, reviews estimates, assists with claims issue resolution, and presents information about TPA program work to new and prospective franchise owners.

Requirements

High school diploma or equivalent.
Experience with MS Word, Excel, and Google.
Previous TPA experience.
Experience with Xactimate.
Strong organizational skills.
Ability to train others on internal systems and processes.
Ability to problem solve effectively.

Responsibilities

Onboard all TPA program work for new franchise owners.
Train franchisees on systems for program work and help ensure they have access to all necessary applications.
Assist franchisees in applying for program work.
Assign TPA prerequisites.
Work directly with program recruiters to ensure franchises meet requirements and timelines.
Maintain current status information on franchises and the programs they are working with.
Work with Regional Business Coaches to support their locations on program work.
Provide estimate reviews for franchise owners.
Assist with claims issue resolution.
Present information about TPA program work to new and potential franchise owners.