(USA) Auto Care Center Coach

Walmart • Rockwood, TN

3d • Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area through effective merchandise stocking and presentation, competitive pricing and signing, inventory control, budgeting, sales forecasting, and plans to achieve sales and profit goals. The role provides customer assistance, explains automotive products and services, processes service orders, and supports technicians by ensuring training and certifications are completed and helping coordinate vehicle staging and workflow.

The Coach maintains the Auto Care Center and automotive sales floor, including merchandise displays, equipment, supplies, returns, claims, and environmental disposal and OSHA compliance. The position coordinates work and business initiatives, builds stakeholder relationships, tracks results, addresses improvement opportunities, and adapts to change. It also supervises and develops associates through hiring, training, mentoring, work assignments, recognition, and fostering belonging. The role ensures compliance with company policies and supports Walmart's mission, values, ethics, and standards.

Requirements

• 2 years of experience in an automotive service or service industry field.
• 1 year of supervisory experience.
• Valid driver's license.
• Successful completion of all job-required trainings and assessments.

Nice To Haves

• Automotive Certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in an automotive service or service industry-related field.
• Supervisory experience.
• ASE Certification.

Responsibilities

• Drive sales and financial performance through merchandise stocking and presentation, pricing, signing, inventory management, budgeting, sales forecasting, and corrective plans to achieve sales and profit goals.
• Acknowledge customers, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, promote products and services, and maintain a safe shopping environment.
• Create and process customer requests and service orders in accordance with company policies and procedures, and explain Auto Care Center and automotive products and services.
• Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
• Maintain the Auto Care Center and automotive sales floor by stocking and rotating goods, removing damaged or outdated merchandise, organizing and cleaning displays, signing and pricing merchandise, and securing fragile or high-shrink items.
• Maintain equipment according to company guidelines; handle customer and merchandise claims and returns; organize merchandise and supplies; and monitor environmental disposal and OSHA compliance.
• Coordinate, complete, and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
• Supervise and develop associates by hiring, training, mentoring, assigning duties, recognizing contributions, and promoting belonging.
• Ensure compliance with company policies and procedures and support Walmart's mission, values, ethics, and standards through action plans, the Open Door Policy, and guidance on business processes.
• Build high-performing teams, collaborate and communicate effectively, attract and develop talent, act with integrity, serve customers and members, use data to make decisions, and pursue continuous improvement.

Benefits

• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U tuition, books, and fees paid for eligible associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed