(USA) Auto Care Center Coach

Walmart•Mount Pleasant, PA

4d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting and forecasting, and sales and profit goals. It assesses economic trends and community needs and implements plans to address performance deficiencies. The Coach provides customer service and assistance, helps customers make purchasing decisions, resolves concerns, promotes products and services, and processes service requests and orders in accordance with company policies. The role explains automotive products and services, ensures technicians are trained and certified on service-related procedures, stages customer vehicles, and supports workflow as needed. The role maintains the Auto Care Center, automotive sales floor, and service area by organizing and replenishing merchandise, maintaining displays and equipment, handling claims and returns, ordering supplies, and monitoring environmental disposal and OSHA compliance. It coordinates work and initiatives, builds stakeholder relationships, measures results, identifies improvements, and supports continuous learning. The Coach supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. The role ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and standards. It is expected to demonstrate respect for individuals, integrity, customer service, and a commitment to excellence, including building an inclusive workplace, supporting Walmart’s goal of becoming a regenerative company, using data to make decisions, and driving continuous improvement. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex structure compensation, and applicable state pay differentials. Benefits include medical, vision and dental coverage; 401(k), stock purchase and company-paid life insurance; paid time off and leave programs; disability coverage; discounts; military leave pay; adoption and surrogacy expense reimbursement; and the Live Better U education benefit. Benefit eligibility and amounts may depend on job classification and length of employment and are subject to plan terms.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from an Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or related service-industry field.
Supervisory experience.
ASE certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise stocking and presentation, pricing, inventory, budgeting, forecasting, and sales and profit goals.
Assess economic trends and community needs and implement plans to correct performance deficiencies.
Provide customer service, identify customer needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote products and services.
Create and process customer requests and service orders in accordance with company policies and procedures.
Explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, stage customer vehicles, and support workflow.
Maintain and organize the Auto Care Center, automotive sales floor, and service area, including stocking, rotating, displaying, signing, pricing, and securing merchandise.
Maintain equipment in accordance with company guidelines; handle customer and merchandise claims and returns; order and organize merchandise and supplies.
Monitor environmental disposal, including batteries, tires, and oil, and ensure OSHA compliance, customer safety, and satisfaction.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
Supervise and develop associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and standards.
Build high-performing and inclusive teams, communicate effectively, develop talent, and recognize associates’ contributions.
Make customer-focused, data-informed decisions that balance short- and long-term priorities.
Promote learning, resilience, continuous improvement, and adoption of new technologies and skills.
Support Walmart’s goal of becoming a regenerative company through positive impact, eliminating waste, and participating in local giving.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U paid education benefit program, including tuition, books, and fees for eligible programs.
Performance-based annual or quarterly bonuses.