(USA) Auto Care Center Coach

Walmart • Woodhaven, MI

4d • Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving, stocking, presentation, pricing, signing, inventory, budgeting, forecasting, and plans to achieve sales and profit goals. It provides customer service and assistance, oversees service orders and customer requests, ensures technicians are trained and certified on service-related procedures, and supports vehicle staging and workflow as needed.

The Coach maintains the Auto Care Center, automotive sales floor, and service area, including merchandise, displays, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. The role coordinates and oversees work activities, builds stakeholder relationships, measures progress, identifies improvement opportunities, and adapts to change. It supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It also ensures compliance with company policies and procedures and models Walmart's values, standards of ethics, integrity, customer service, belonging, and continuous improvement.

Requirements

• At least 2 years of experience in an automotive service or service industry field.
• At least 1 year of supervisory experience.
• Valid driver's license.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Automotive Certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in an automotive service or service industry-related field.
• Supervisory experience.
• ASE Certification.

Responsibilities

• Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, inventory, budgeting, forecasting, and sales and profit goals.
• Implement plans to address sales or profit deficiencies.
• Acknowledge customers, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote products and services while maintaining a safe shopping environment.
• Create and process customer requests and service orders in accordance with company policies and procedures, and explain Auto Care Center and automotive products and services.
• Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as necessary.
• Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, maintaining displays, cleaning and organizing, signing and pricing merchandise, and securing fragile and high-shrink items.
• Maintain equipment in accordance with company guidelines; handle customer and merchandise claims and returns; zone and organize merchandise and supplies; and monitor environmental disposal and OSHA compliance.
• Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate goals; measure results; and identify improvement opportunities.
• Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
• Ensure compliance with company policies and procedures and support the company's mission, values, and standards of ethics and integrity.
• Model respect for individuals, collaborative relationships, integrity, customer-first service, data-informed decisions, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, including tuition, books, and fees for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed