(USA) Auto Care Center Coach

Walmart•Magnolia, AR

4d•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area through merchandise management, effective presentation and pricing, inventory control, budgeting, forecasting, and plans to achieve sales and profit goals. The role provides customer service and assistance, supports service orders and customer requests, explains automotive products and services, and ensures technicians are trained and certified on service-related procedures. The Coach also stages customer vehicles and helps manage workflow as needed. The position maintains the Auto Care Center and automotive sales floor and service area, including merchandise rotation, displays, pricing and signing, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. It coordinates job-related activities, works with stakeholders, measures progress against goals, identifies improvements, and supports continuous learning. The Coach supervises and develops associates through hiring, training, mentoring, assigning duties, recognition, and fostering belonging. The role ensures compliance with company policies and supports Walmart's mission, values, ethics, and standards. It is based at the listed Magnolia, Arkansas location. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses; certain positions may also include regional pay zone or complex-structure compensation and applicable state pay differentials.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or related service-industry field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive Auto Care Center and service-area sales and financial performance through merchandise presentation, pricing, signing, inventory levels, budgeting, sales forecasting, and corrective plans to meet sales and profit goals.
Acknowledge customers, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, promote products and services, and maintain a safe shopping environment.
Create and process customer requests and service orders in accordance with company policies and procedures.
Explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, stage customer vehicles, and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, organizing displays, signing and pricing merchandise, and securing fragile and high-shrink items.
Maintain equipment in accordance with company guidelines; handle customer and merchandise claims and returns; zone the area; order and organize merchandise and supplies.
Monitor environmental disposal, including batteries, tires, and oil, and OSHA compliance; ensure customer safety and satisfaction.
Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate goals; measure results; identify improvement opportunities; and promote adaptability and continuous learning.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.
Build high-performing teams, collaborate, communicate effectively, develop talent, and recognize associates' contributions.
Make customer-first, data-informed decisions; drive continuous improvement; and support the adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.