(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting, sales forecasting, and plans to achieve sales and profit goals. It provides customer service and assistance with automotive products and services, customer requests and service orders, technician training and certification, vehicle staging, and service workflow. The Coach maintains the Auto Care Center, automotive sales floor, and service area by managing merchandise and displays, equipment, claims and returns, supplies, environmental disposal, OSHA compliance, and customer safety. The role coordinates job-related activities, works with stakeholders, tracks results, addresses improvement opportunities, and supports continuous learning. It also supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition, while ensuring compliance with company policies and Walmart's values and standards.
Requirements
- At least 2 years of experience in an automotive service or service industry field.
- At least 1 year of supervisory experience.
- Valid driver's license.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Automotive Certification from Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or service industry-related field.
- Supervisory experience.
- ASE Certification.
Responsibilities
- Drive Auto Care Center sales and financial performance, including merchandise stocking and presentation, pricing and signing, inventory, budgeting, sales forecasting, and achieving sales and profit goals.
- Provide customer service by identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving concerns, promoting products and services, and maintaining a safe shopping environment.
- Create and process customer requests and service orders in accordance with company policies and procedures; explain automotive products and services; ensure technicians are trained and certified on service procedures; stage vehicles and assist with workflow.
- Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, organizing displays, signing and pricing merchandise, and securing fragile and high-shrink merchandise.
- Maintain equipment, handle customer and merchandise claims and returns, organize supplies, and monitor environmental disposal and OSHA compliance while ensuring customer safety and satisfaction.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and identify improvement opportunities.
- Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
- Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
