(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory levels, budgeting and forecasting, and plans to achieve sales and profit goals. It provides customer service and assistance with purchasing decisions, products, services, customer requests, service orders, and issue resolution. The coach ensures technicians are trained and certified on service-related procedures and supports vehicle staging and workflow as needed. The position maintains the Auto Care Center, automotive sales floor, and service area by managing merchandise, displays, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance, while ensuring customer safety and satisfaction. It coordinates work and initiatives with stakeholders, communicates goals, measures results, addresses improvement opportunities, and promotes continuous learning. The coach supervises and develops associates through hiring, training, mentoring, assigning duties, recognition, and fostering belonging. The role ensures compliance with company policies and supports Walmart's mission, values, ethics, and integrity standards. Walmart offers competitive pay, performance-based bonuses, benefits, paid time off, and the Live Better U education benefit, subject to eligibility and plan terms.
Requirements
- At least 2 years of experience in an automotive service or service industry field.
- At least 1 year of supervisory experience.
- Valid driver's license.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Automotive Certification from Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or service industry-related field.
- Supervisory experience.
- ASE Certification.
Responsibilities
- Drive Auto Care Center and service-area sales and financial performance by managing merchandise, pricing, signing, inventory, budgeting, forecasting, and plans to achieve sales and profit goals.
- Provide customer service, identify customer needs, assist with purchases, resolve customer concerns, promote products and services, and create and process requests and service orders in accordance with company policies.
- Explain automotive products and services, ensure technicians are trained and certified on service-related procedures, stage customer vehicles, and assist with workflow as needed.
- Maintain merchandise, displays, equipment, supplies, claims and returns, and the Auto Care Center and automotive sales floor and service area.
- Monitor environmental disposal, such as batteries, tires, and oil, and OSHA compliance while ensuring customer safety and satisfaction.
- Coordinate and oversee job-related activities, maintain stakeholder relationships, support plans and initiatives, communicate objectives, measure progress, and address improvement opportunities.
- Hire, train, mentor, assign duties to, recognize, and develop associates while promoting belonging.
- Ensure compliance with company policies and procedures and support company values, ethics, and integrity standards.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
