(USA) Auto Care Center Coach

Walmart•Sapulpa, OK

5d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise presentation, pricing, inventory, budgeting, forecasting, and plans to achieve sales and profit goals. The role provides customer service and assistance, processes customer requests and service orders, explains automotive products and services, ensures technicians are trained and certified on service procedures, and supports vehicle staging and workflow as needed. The Coach maintains the Auto Care Center sales floor and service area, including merchandise stocking, displays, signing, pricing, equipment, claims, returns, supplies, environmental disposal, OSHA compliance, and customer safety. The role coordinates job-related activities, works with stakeholders, tracks progress toward goals, addresses improvement opportunities, and adapts to change. It supervises and develops associates through hiring, training, mentoring, duty assignments, and recognition, while ensuring compliance with company policies and supporting Walmart's mission, values, and standards of ethics and integrity. The position is expected to demonstrate Walmart's stated values and behaviors: respect individuals, act with integrity, serve customers and members, and strive for excellence. This includes building collaborative, high-performing teams; developing talent; making customer-focused, data-informed decisions; maintaining ethical standards; and supporting continuous improvement and learning. The annual salary range is $65,000–$100,000, with annual or quarterly performance bonuses. Additional compensation may include regional pay zone or complex-structure differentials, and a state pay differential where applicable. Walmart describes benefits including medical, vision, and dental coverage; 401(k), stock purchase, company-paid life insurance, disability coverage, paid time off and leave programs; discounts; adoption and surrogacy expense reimbursement; and the Live Better U education benefit. Benefit eligibility and terms may depend on job classification and length of employment.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or related service-industry field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive Auto Care Center sales and financial performance through merchandise receiving and stocking, effective presentation, accurate and competitive pricing, signing, and appropriate in-stock and inventory levels.
Budget and forecast sales, assess economic trends and community needs, achieve sales and profit goals, and implement plans to address deficiencies.
Provide customer service by identifying customer needs, assisting with purchase decisions, locating merchandise, resolving concerns, promoting products and services, and maintaining a safe shopping environment.
Create and process customer requests and service orders according to company policies and procedures, explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, and support vehicle staging and workflow.
Maintain the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or outdated goods, maintaining displays, cleaning and organizing, signing and pricing merchandise, and securing fragile and high-shrink items.
Maintain equipment according to company guidelines; handle customer and merchandise claims and returns; zone the area; order, arrange, and organize merchandise and supplies; and monitor environmental disposal and OSHA compliance.
Coordinate, complete, and oversee job-related activities and assignments; maintain relationships with key stakeholders; support plans and initiatives; communicate goals; measure progress; address improvement opportunities; and promote continuous learning.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and fostering belonging.
Ensure compliance with company policies and procedures and support Walmart's mission, values, and standards of ethics and integrity.
Demonstrate respect for individuals, integrity, customer service, and excellence through collaboration, talent development, accountable and ethical conduct, data-informed decisions, adaptability, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, which pays tuition, books, and fees for eligible programs.