(USA) Overnight Stocking Coach, Non-Complex

Walmart • Wentzville, MO

3d • Onsite

About The Position

The Overnight Stocking Coach leads and develops store teams, supports customer service, and drives the financial performance and sales of a designated store area. The role teaches, trains, and mentors associates; communicates store operations, merchandising, business initiatives, and company direction; and guides teams through company changes and business solutions.

The Coach models Walmart's One Best Way customer service standards, supports customer service initiatives, resolves customer concerns, and develops action plans to address deficiencies and improve the customer experience. Responsibilities also include reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, managing operational processes, and mitigating shrink to achieve sales and profit goals.

The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and fostering a workplace where associates feel a sense of belonging. The Coach coordinates work with stakeholders, sets and measures goals, addresses improvement opportunities, supports company policies and values, and promotes integrity, compliance, continuous improvement, and learning.

Requirements

• Meet one of the following minimum qualification pathways: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, mentor, and develop store associates and teams.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model and demonstrate Walmart's One Best Way customer service standards.
• Manage and support customer service initiatives, resolve customer needs and complaints, and develop action plans to correct deficiencies.
• Provide process-improvement leadership to support a high-quality customer experience.
• Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and communicate expectations consistently.
• Promote a belonging mindset and recruit and develop qualified associates to meet staffing needs and support company growth.
• Coordinate and oversee job-related activities and assignments while maintaining relationships with key stakeholders.
• Set and communicate goals and objectives, build accountability, measure progress, and address opportunities for improvement.
• Ensure compliance with company policies and procedures and support the company's mission, values, and standards of ethics and integrity.
• Support the Open Door Policy and provide direction on applying company policies in business processes and practices.
• Promote continuous improvement, learning, and adoption of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree