(USA) Asset Protection Operations Coach

Walmart•Spartanburg, SC

3d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and protects profitability by ensuring effective merchandise presentation, inventory controls, and adherence to loss-prevention procedures. The role leads and develops associates, supports customer-service initiatives, investigates alleged fraud and other policy or criminal violations, and monitors safety and risk controls across a facility. It also oversees facility-level training and the execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable operational requirements. The position coordinates job-related activities and assignments, builds relationships with stakeholders, supports business initiatives, and ensures compliance with company policies and standards of ethics and integrity. The role is based at Walmart’s Spartanburg, South Carolina location. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses and possible location- or position-based pay differentials. Walmart lists health, financial, paid-time-off, education, and other benefits; eligibility and terms may depend on job classification and length of employment.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements for asset protection work, such as minimum-age requirements, specialized training, certification, or licensing.
Obtain a current state-issued Certificate of Eligibility if applicable.
Successfully complete a criminal background check and/or authorized firearms training if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor’s degree in business or criminal justice.

Responsibilities

Ensure effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, clean and organized areas, and secure handling of fragile and high-shrink merchandise.
Assess economic trends and community needs and oversee stocking, merchandise rotation, and product displays.
Lead, train, mentor, and develop associates; assign duties, set expectations, recognize contributions, and support staffing and talent development.
Communicate and collaborate with associates at all levels on store operations, merchandising, technology, business initiatives, and company direction; provide feedback and lead change efforts.
Model and support customer-service standards, resolve customer needs and complaints, and develop action plans to address service deficiencies and improve customer experience.
Control unexplained merchandise loss and improve profitability by communicating performance goals, enforcing loss-prevention policies, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify and implement corrections to inventory controls; train teams on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, illegal activity, and violations of company policies; gather evidence, take statements, prepare case reports, and provide courtroom testimony as needed.
Partner with other investigative entities on collaborative efforts.
Monitor safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and oversee workplace safety reviews and improvement plans.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; identify training gaps and needs, and develop and deliver training as needed.
Ensure timely and proper processing of claims and merchandise deliveries, provide direction on claims or receiving issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, build stakeholder relationships, support business plans and initiatives, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company’s mission, values, Open Door Policy, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education programs, including eligible tuition, books, and fees.
Performance-based bonus awards, including annual or quarterly performance bonuses.