Coach Jobs

About The Position

Requirements

• Minimum of 5 years of people management experience in a fast-paced, enterprise level, critical software support, professional services or account management environment with a focus on building high performing teams
• Proven track record of ability to manage a complex book as well as mentor the team simultaneously
• Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Account Management, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity
• Act as a role model to others: sets an example of integrity, ethical behavior and professionalism and demonstrate what good looks like by doing
• Direct experience managing customer concerns successfully with a positive outcome maintaining high CSAT
• Excellent organizational skills, ability to prioritize, create clarity, remove roadblocks, and drive projects
• Outstanding communications skills (presentation, written, and verbal) to interact with all levels of the internal and customer organization
• Ability to explain complex concepts to direct reports, peers, customers and senior leadership
• Excellent problem-solving skills and ability to navigate complicated situations in a professional manner
• Direct experience with Adobe solutions focused on a capability or product suite e.g. content supply chain, personalization, customer journeys, customer data acquisition and profile stitching

Responsibilities

• Direct management responsibilities for all designated resources, team objectives, morale and culture
• Motivate the team to deliver exceptional customer experiences through discovery and understanding of customer needs
• Set quarterly and yearly individual goals and provide ongoing performance feedback as well as formal performance appraisals and practice radical candor
• Evaluate measurement criteria to uncover trends in organizational performance, including: customer satisfaction, operating efficiency, solution adoption and customer retention
• Advocate for your team to drive global visibility and collaborate across boundaries on process improvements, customer concerns, and local business objectives
• Give back to the practice through extracurricular activities outside of your immediate responsibilities
• Attract, hire and retain top talent
• Engage in support of key accounts and critical issue management
• Partner with the Customer Success and Sales leadership team to align Support efforts to drive customer retention and value realization

Benefits

• comprehensive benefits programs