Front End Coach

Walmart•Philadelphia, PA

20d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops teams by providing training, coaching, feedback, and clear guidance on store operations, technology, merchandising, business initiatives, and company direction. The role introduces and leads change efforts and communicates business objectives effectively to associates at all levels. The position models exceptional customer service and supports customer service initiatives, including community outreach. It resolves customer needs, complaints, and issues; develops action plans to address deficiencies; and leads process improvements to maintain a high-quality customer experience. The Front End Coach drives sales and financial performance in the designated store area by reviewing profit and loss statements, assisting with budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, and managing operational processes. The role develops plans to mitigate shrink and meet sales and profit goals. The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and preparing qualified associates to meet staffing needs. It coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. The Front End Coach ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The position is expected to demonstrate respect for individuals, act with integrity, serve customers and members, and strive for excellence, including fostering belonging, building trusting relationships, making data-informed decisions, and encouraging continuous improvement and learning. The position is based at the Philadelphia, Pennsylvania store location. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation and applicable state pay differentials. Walmart offers benefits including health coverage, financial benefits, paid time off, leave programs, disability coverage, discounts, adoption and surrogacy expense reimbursement, and an education benefit program; eligibility and terms vary.

Requirements

At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
At facilities that sell only ammunition and have applicable state requirements, hold a current state-issued Certificate of Eligibility.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, mentor, and develop associates; tour the store, listen to associates, and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
Model customer service standards and support customer-service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive sales and financial performance for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Supervise associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and developing qualified associates to meet staffing needs.
Build relationships with key stakeholders, support plans and initiatives, establish goals, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures, support the Open Door Policy, and provide guidance on applying company standards in business processes.
Promote a workplace culture of belonging, integrity, accountability, customer-first service, data-informed decision-making, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.